Hello Community,
I am looking to get some help around this issue that I am facing in regards to workflows and approvals.
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HISTORY & CONTEXT
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When reviewing our change management workflows and building up our forms, something we noticed is that we had no workflows built into our instance. So I had to create them from scratch. In doing so, I came across a very odd issue. I moved along, and kept building the form saying "I would come back, I would come back" but I never did.
Now that I have come back to this I wanted to get the communities help as everything I have done so far, seems to be in vain.
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THE PROBLEM
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Currently my workflows are setup like so:
Note: Bolded Items show the type of workflow used and based on full approves no rejects
"Begin Workflow > Approval - User (Team Leader Approval) > X=Set Values
= Awaiting CAB Approval > Approval Coordinator "CAB TEST" > X=Set Values = Change Approved > Create Event Change Approved > End Workflow"
Following on from the above. The main problem I was facing is that within the first part of the approval process Approval User (Team leader Approval), this was setting the field within the change "approval" to Approved.
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THE WORKAROUND
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Within the Approval User workflow I had to change the "Approval Column Name" to a random field that wasn't being used on the form our case "u_solution". What this did is stop the change using the "approval" column and setting the change to approved, however, within the approval history, once the team leader approves the change and the next set of users are added for CAB/Test approval, the team leader state now show "Requested" See screenshot attached for an example.
First Screenshot = "Team Leader Approval"
Here you can see that the team leader is the only one that has been requested for approval for this change.
Once this person selected "Approve" This is what happens.
Second Screenshot = "CAB TEST Approval"
Here you can see that the team leader has the Approval Columns as described earlier but the status is set to "Requested" now that the others have been entered and not approved.
Any help would be greatly appreciated.
