Change available fields in Related Lists

[adamseeber]

Hi folks,

I'm looking for a way to change the visible fields available in a related list.

Specifically, on the Groups form, clicking into a specific group you can see a related list called Group Members.

In that list, for each member, I'd like to display email, phone, mobile phone - basically, information from the sys_user table. Tragically, when I try to personalise the list, I only get options that I'm pretty sure are just from the group table.

To give context - I have a need to allow fast, specific escalation and if someone on our Service Desk is assigning a call to an Assignment Group, I'd like a simple way they can see contact details for users in that group, without having to navigate to each individual user record.

Any thoughts?

Cheers,

-Adam

[karthiknagaramu]

Hi,

My thought would be, once Service Desk select the Assigned Group and then when they click on Assigned To search they would see all the users in that group along with their contact details.

Regards,

Karthik Nagaramu

[raineman]

…and you can also change the display format to include more info on contact details, e.g. Mobile phone, Business phone.   This new view set up would remain for next look up.

[adamseeber]

Hi Karthik - pretty much my thought, but I can't alter the fields available in the group; and the contact details aren't available to put in the list. Example below.

The user could, of course, click on one of the names of the person in the group, but I'm trying to save them having to drill down to an individual user record. What I'd really like is for the user fields to be available on the "personalise list columns" popup in the screenshot below...

[Frank1975]

Hi Adam,

what about modifying the Sys_pop up field ?
In this case they would just need to hover over the Information symbol to get the pop up with the contact details ?

Thanks

Frank