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Resolved! Dynamically Populate email subject with customer name

There are existing two email notification on the sc_task and SLA Table1. sc task mail subject : Task ${number} has been assigned to your group2. sla task subject : SLA "{sla}" associated with {task.number} has breachedThese are two existing mail subj...

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hanumesh by Tera Contributor
  • 433 Views
  • 1 replies
  • 0 helpfuls

Verify/Export interaction on Task for specific assignment group

Good afternoonI would ask help on topic in objectI have a request from the owner of an Assignment Group, to export all SCTasks and relative Items on whitch groups has interacted, and report if interaction is directly as first assignment group, or ind...

LDeMatteis by Kilo Contributor
  • 412 Views
  • 1 replies
  • 0 helpfuls

Calculated Fields Documentation

I haven't found any formal documentation on the wiki about calculated fields. Could someone please direct me to an article that I missing or are the plans to create an article for this?Thanks,Scott

seberly by Giga Expert
  • 27147 Views
  • 7 replies
  • 40 helpfuls

How to add the option to Cancel a RITM and close related REQ?

Currently we can Cancel a request by updating the Request State to Closed Cancelled, or by clicking on Cancel Request.. This cancels the REQ and updates the RITM and SCTASK to Closed Incomplete. We would like this same functionality from the RITM. W...

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trishlipe by Giga Expert
  • 5569 Views
  • 4 replies
  • 0 helpfuls

Issue with Change Management Workflow and Approvals in ServiceNow

Hello ServiceNow Community,I’m currently facing an issue with the Change Management module in ServiceNow, specifically related to workflow automation and approvals.Here’s a quick rundown of the problem:Problem:When creating Change Requests (CR) in Se...

SciTechCon by Giga Contributor
  • 1077 Views
  • 2 replies
  • 0 helpfuls

AI - ITSM

Which moduale is related and available on demand for AI - ITSM ?  

BhaumikU by Giga Contributor
  • 623 Views
  • 1 replies
  • 0 helpfuls

Resolved! Can't extend user table

In my developer instance I can't extend the sys_user table. The checkbox is greyed out. Am I doing something wrong?

ITSM Group Hub

We'd have a need to create a group hub. The one group (10 people) doing triage for many groups - all tickets appear in "my groups work" - but preferably without needing to add the triage members to every single group.  This triage group would only se...

Diane22 by Tera Guru
  • 550 Views
  • 1 replies
  • 0 helpfuls

Resolved! Agent Workspace - Get Edit/Add option on Approvers Related List

Hi There, We are building out Agent Workspace for our Service Desk to use. One of the requirements is for them to be able to add additional approvers from either the RITM or SCTASK. We have this set up using the related lists on default view and the ...

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Hanna11 by Tera Contributor
  • 4839 Views
  • 6 replies
  • 5 helpfuls