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Resolved! Help trying to get to do action URL

Hi. For a few weeks now we have been stumped technically with a requirement. We are using universal requests to serve up a catalog item on the portal. The problem is that we want to get hold of the record number in order to use it in an onLoad catalo...

arobertson by Tera Guru
  • 2512 Views
  • 12 replies
  • 0 helpfuls

Add groups to variable field through automation.

Hi Everyone.I have a requirement where i need to add groups of one variable to other variable in a catalog item. We have one variable called AD group, and other variable Company groups. This company groups is a list collector variable it has referenc...

Atchutaram by Tera Contributor
  • 1114 Views
  • 8 replies
  • 1 helpfuls

Quantity Variable Not Reflected in Order Guide Summary

I created an Order Guide using rule-based conditions. When submitting it, I select a value in the quantity variable, but the summary page shows the number of items added instead of the selected quantity for each catalog item. How can I fix this so th...

MAK9666 by Tera Contributor
  • 953 Views
  • 4 replies
  • 0 helpfuls

What does not capture in Update Sets

Hi,1. As per ServiceNow Data Changes are not captured in Update Sets. My confusion is what are Data Changes ? and can someone please provide me with example. 2. Will Simple, Advanced, Dynamic reference qualifiers capture in update sets?3. Will Dictio...

anvitha ash by Tera Contributor
  • 9008 Views
  • 18 replies
  • 13 helpfuls

JIRA-ServiceNow Integration

Hi, I have a client who wishes to implement ServiceNow-JIRA Integrations and need help on different approaches I can use to implement the below requirement please- 2 way integration with Jira for incidents and service requests.Tickets will NOT be cre...

How to retrict the reports based on group in platform analytics

Hi, I have a nine platform analytics reports in HR agent workspace dashboard. Here i want to excluding two repots and show remining seven reports to "software" group users.How to retrict those reports based on group in platform analytics and can anyo...

mania by Tera Contributor
  • 354 Views
  • 1 replies
  • 0 helpfuls

Unable to see Complete button in the Problem Task for ITIL Users

Hi, I have added ITIL Role for Start Work Button and Complete Button UI Actions in the Problem task. And ITIL users can view start button in the form but not complete button. Can someone help me why ITIL users cannot see Complete button in the Proble...

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sindhu43 by Tera Contributor
  • 2400 Views
  • 6 replies
  • 0 helpfuls

Resolved! child incident should go to Closed state

Hello Everyone,           I have one requirement, in incident form under Closer information there is  a fields -Resolution code and it's having the option Duplicate.if i select Duplicate option after that Check box field visible automatically under C...

Manohararuna by Tera Contributor
  • 1274 Views
  • 8 replies
  • 2 helpfuls

Event is triggerring in not so scheduled date and time.

The End date and time is selected as "09-07-2025 23:29:48" and the event is triggered when the custom table record is inserted and the BR kicks the script include cde wherein it should schedule the event at the selected end date and time, but instead...

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Help configuring archive rules for hardware assets and related CIs

Happy new year! Could someone please assist in configuring the archive rule for alm_hardware and the related cmbd_ci_computer.I have created an archive rule but I need to make sure that I am doing it correctly. Here's what I have done so far:I create...

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JLeong by Mega Sage
  • 791 Views
  • 1 replies
  • 0 helpfuls

referece field allowing Unknown value if enter manually

Hello Everyone,          One catalog form having the computer information variable actually it's reference field from CMDB-CI-COMPUTER table and it's automatically populated based user information in catalog form. but if any new user try to Create ca...

Resolved! Script Include

In my PDI script Include is not running, while i verified in background script the code is working fine, Created script include and added script include in on change client script, the script include itself not working in my PDI, may i know the reaso...