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Resolved! HRSD plugins

Hi,I am learning on the HRSD module.I have installed com.sn_hr_core, com.sn_hr_lifecycle_events, sn_hr_casecard, sn_hr_agent_ws in my PDI.I got OOB record under HR cases.1.Table sn_hr_core_case_list.2.When i open any OOB recoord from sn_hr_core_case_...

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mania by Tera Contributor
  • 809 Views
  • 4 replies
  • 4 helpfuls

how to set reference to another entity in a Robust Transformer

Hi All, I am inserting the a record in two separate table using robust transform map, but facing one issue of Reference field. eg:- Table A has a reference field which is refer to table B. I want to set the sysId of record created in table B to the r...

ashrafi by Tera Contributor
  • 1974 Views
  • 9 replies
  • 5 helpfuls

HTML Field - Copy/Paste Table Column

When copy and pasting contents from a table inside a HTML field, the column pastes as a single string rather than on new lines as intended.Any suggestions for how to sort this out? 

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TJ29 by Tera Contributor
  • 461 Views
  • 3 replies
  • 0 helpfuls

Show SC_Task attachments on Service Portal view

Hello, I have a requirement to have attachments on the RITM be viewable on the SCTASK and vice versa.  I followed the advice of Jim Coyne's blog  which worked perfectly.  However, now I have a need to have attachments that are on the SCTASK be viewab...

How to close a Sidebar Discussion

Hey, i searched a lot but cant find a answer for my question. How and when is a discussion closed? When the record is closed? when all participants left the discusiion?When we tried it on our PDis we never could close a discussion while doing one of ...

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schuettep by Tera Contributor
  • 619 Views
  • 6 replies
  • 1 helpfuls

How is the OOB Problem Fixes Closed notification is working?

I am unable to understand the working nature of Script include used to trigger the Problem Fixes Closed notification (OOB). Script include used is ProblemV2UtilSNC. Can anyone explain how this script include triggering the condition and how to valida...

Ashwin25 by Kilo Contributor
  • 1494 Views
  • 3 replies
  • 0 helpfuls

After Xanadu upgrade the business rule is not working

Hello,The data is not being transferred for IND to IDT, the IDT is created in automatically according with the INDs fields, such as: Applies to record, Owning group fields.After upgrade IDTs lost  the CI name, the assignment group and the due date. T...

Large numbers

In connection with the SMTP migration, we are working on getting ServiceNOW to capture data from MailJet with email status. The task is to get a ticket when an email fails delivery.We have encountered a frustrating problem: Each email has a unique nu...

PBME by Tera Contributor
  • 254 Views
  • 1 replies
  • 0 helpfuls

Device removal from intune

Hi all, I need to get the device ID from intune and delete it using the flow action in servicenow. But I'm not sure about those steps. Intune spoke has been configured already. It'll be really helpful if somemone guides me. Add Products

Abishek1998 by Tera Contributor
  • 305 Views
  • 1 replies
  • 0 helpfuls

GlideRecord troubleshooting getEncodedQuery()

Hi All,GlideRecord is a powerful query method in Servicenow. Sometimes we do face issues in queries. In some cases we might not be sure if it is doing the same query what we are trying to feed and expect that to be same.   Recently I went through suc...

gana1 by Tera Expert
  • 6262 Views
  • 5 replies
  • 0 helpfuls

Resolved! Dynamically Populate email subject with customer name

There are existing two email notification on the sc_task and SLA Table1. sc task mail subject : Task ${number} has been assigned to your group2. sla task subject : SLA "{sla}" associated with {task.number} has breachedThese are two existing mail subj...

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hanumesh by Tera Contributor
  • 433 Views
  • 1 replies
  • 0 helpfuls