Change Conflict records get deleted on clicking 'Request Approval'

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‎08-06-2024 04:43 PM
This customer has assigned an 'Ownership Group' for Blackout Schedules. The approvals at the 'Assess' stage are directed to the owners of any Blackout related conflicts. We create a CR, run the conflict checker, and there are conflicts against at least one Blackout Schedule, so we should get Approval requests for those owners. When I click 'Request Approval', though, the state moves directly 'Authorize', and when the page reloads, there are no conflicts listed on the conflicts tab. (or in the 'conflicts' table). If I click 'Check Conflicts' or change the dates by a few minutes and save, to re-run the conflict checker, the Conflicts come back.
Any idea what's going on?
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‎08-07-2024 01:07 PM - edited ‎08-07-2024 01:11 PM
This makes sense, but it doesn't match the behavior I'm seeing. The list doesn't re-appear on reload, and when I search the 'conflicts' table directly, the conflict records are gone. They don't re-appear until the conflict checker is re-run
I think this may be on the right track, though - we don't have this issue if we wait at least 5 minutes before clicking 'Request Approval' again, so it may well have something to do with how long the conflict checker takes to ru