Change Conflict records get deleted on clicking 'Request Approval'

Ron Legters
ServiceNow Employee
ServiceNow Employee

This customer has assigned an 'Ownership Group' for Blackout Schedules. The approvals at the 'Assess' stage are directed to the owners of any Blackout related conflicts. We create a CR, run the conflict checker, and there are conflicts against at least one Blackout Schedule, so we should get Approval requests for those owners. When I click 'Request Approval', though, the state moves directly 'Authorize', and when the page reloads, there are no conflicts listed on the conflicts tab. (or in the 'conflicts' table). If I click 'Check Conflicts' or change the dates by a few minutes and save, to re-run the conflict checker, the Conflicts come back.

Any idea what's going on?

5 REPLIES 5

This makes sense, but it doesn't match the behavior I'm seeing. The list doesn't re-appear on reload, and when I search the 'conflicts' table directly, the conflict records are gone. They don't re-appear until the conflict checker is re-run

I think this may be on the right track, though - we don't have this issue if we wait at least 5 minutes before clicking 'Request Approval' again, so it may well have something to do with how long the conflict checker takes to ru