Change Freeze?
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‎08-24-2015 12:22 AM
Hi, first post - We have a DR test planned - and I want to stop people Scheduling changes over that weekend.
I want a blanket freeze on all changes, regardless of CI, location etc. I just want one change over that weekend - the DR test..
Can I set SN so that it stops (and informs) the requestor to use alternative dates ?
Cheers
martin
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‎08-24-2015 07:03 AM
Never tried this myself, but there's some information on blackout schedules here:
Using Schedules - ServiceNow Wiki
I suspect that defining the blackout schedule is only half the battle. You may also need to build in the mechanism for interrupting save and warning the user.
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‎08-24-2015 02:56 PM
Blackout schedules will work but only if you are using Conflict checker. I would bet a client script could flash a message and clear the field is the data choosen is between x and y.
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‎08-24-2015 04:46 PM
We implemented this functionality using schedules and conflict checker. If you have a static date range it might be easier to just hard-wire it into a business rule which would check the planned start/end dates for your date range. If the dates fall into your exclusion window you could display a message and not allow them to save the change record. Possibly implement as a before update/insert on the change_request table.
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‎08-25-2015 12:27 AM
Thanks all for the response
