Change implementor's mobile number is not populating

[learn nv]

In my catalog item I am trying to populate the variable Phone number with the mobile number of change implementer.

Below is the configuration done in auto populate section of catalog item's Phone number variable.

Dependent Question: Change Implementor

Reference: sys_user

Dot walk path: Mobile phone

Unfortunately, Mobile number is not getting populated.

Thank you,

[Unique45 · Accepted solution]

Hello @learn nv,

You have added the correct values to the auto-populate section.

Make sure the Mobile No. is present in the Implementor's user record in the user table.

[Dr Atul G- LNG · Accepted solution]

HI @learn nv 

It is working for me. 

[learn nv]

Thank you All. I realized, it is not working for end users due to ACL restriction. As it is not a mandatory field business is okay to keep it blank if not populated.