Change Management - Adding approvers manually using edit button . Issue - Please help

Gary22
Tera Contributor

‎06-14-2020 02:06 AM

Hi All 

Currently we have workflows for adding approvers to change management . 

The approvers added to the change by the workflows insert a perfect record in sysapproval_approvers table . 

However , when we are adding an approvere manually to a change ( using below steps ) , the entry made in sysapprovals_approver table by OOB code is incomplete . 

Below is a correct entry made in the sysapprovals_approver table , for the approvers added automatically for a particular change 

find_real_file.png

 

The "Group" and "Approving" fields have the proper mapping to change request . 

However when an approver is added in the change using the edit button on change approvals tab ( screenshot below ) 

find_real_file.png

Then this results in an incomplete entry made in the sysapprovals_approver table 

find_real_file.png

Note that the fields group and approving are null for the manually added approver . Now this edit button is available OOB , why doesnt it insert a proper record in the approval table . Can someone please guide me here .

I need to fix this urgently .

Regards 

Gary

 

 

 

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Ashutosh Munot1
Kilo Patron
Kilo Patron

‎06-14-2020 02:15 AM

Hi,


That is right. Because you are adding single user using that edit button and it is not a group approval.

Group field is populated only if approval is generate from Group activity or using group approval related list.


Thanks,
Ashutosh

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