Change Management - Adding approvers manually using edit button . Issue - Please help
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06-14-2020 02:06 AM
Hi All
Currently we have workflows for adding approvers to change management .
The approvers added to the change by the workflows insert a perfect record in sysapproval_approvers table .
However , when we are adding an approvere manually to a change ( using below steps ) , the entry made in sysapprovals_approver table by OOB code is incomplete .
Below is a correct entry made in the sysapprovals_approver table , for the approvers added automatically for a particular change
The "Group" and "Approving" fields have the proper mapping to change request .
However when an approver is added in the change using the edit button on change approvals tab ( screenshot below )
Then this results in an incomplete entry made in the sysapprovals_approver table
Note that the fields group and approving are null for the manually added approver . Now this edit button is available OOB , why doesnt it insert a proper record in the approval table . Can someone please guide me here .
I need to fix this urgently .
Regards
Gary
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06-14-2020 02:15 AM
Hi,
That is right. Because you are adding single user using that edit button and it is not a group approval.
Group field is populated only if approval is generate from Group activity or using group approval related list.
Thanks,
Ashutosh