how to add a dashboard to the widget in service portal
i have created a dashboard and i want to add it to the widget in service portal how can i add it
Forum Posts
Resolved! Line Manager approval - Flow Designer
Line Manager approval should be triggered only if Opened By is not Requested for's manager. The line manager approval should bypass to the next step and the record needs to be Approval -> Approved and should move to the next step. If Opened by is dif...
Variable type 'Lookup Select Box' display value is sys_id not name
I have a variable with a type 'Lookup Select Box'. Which is a reference to the sys_user_grmember table. When choosing an option, it displays the users name, once the request has been submitted, it shows the sys_id in the variable. See screen shots. W...
"Transaction cancelled: maximum execution time exceeded response body
how can i fix this error? {"error":{"detail":"Transaction cancelled: maximum execution time exceeded Check logs for error trace or enable glide.rest.debug property to verify REST request processing","message":"com.glide.sys.TransactionCancelledExcept...
Attachment to Form issue
Hi All/ @Ankur Bawiskar ,I have created one custom form which will have some fields eg : 'Category' and 'Sub-Category' and 'custom attachment field' as per the requirement not used the attach icon. and Created one On-Change Client script(When categor...
Resolved! Fetching Value (Option) from Lookup Select Box Variable - Catalog Client Script
Hello all, I am tryng to write OnChange Catalog Client Script to show an alert when some values are being selected from a Lookup Select Box variable. The variable is pointing to a custom table and what I want to do is to show alert when some of the ...
How do I default knowledge articles in Agent Assist?
Hello, Currently, knowledge and catalog are default search result type in Agent Assist. I would like the search to default to only knowledge articles to eliminate the search results of the catalog items. Where would I go to change this default check...
Translations , need to add German Language also in the below On Change script
When selecting German Language also it was showing English Choices only, so need to include German choices in the script, kindly help me
i want to populate a requester as a current log in user in a service portal
i want to populate a requester as a current log in user in a service portal please someone guide me on this
To get UserID in Onchange() Client Script
Hi All, I have a "request for" reference field in that field default value is logged in userid. So, If I select "exists"(its a checkbox) as No, then request for should be cleared. When I select back to "exists" as 'Yes' then UserID should be popul...
How to create an outage record from change request when state of change of change is scheduled
How to create an outage record automatically from change request when state of change of change is scheduled and if they select some particular question from risk assessment.
KB Article (You do not have sufficient privileges to access this knowledge item)
Hello, User has "Can Contribute" & "Can Read" Permissions for the Article and still not able to view the Article in Portal. Error: "You do not have sufficient privileges to access this knowledge item" Please someone share your expertise on this. Than...
Resolved! Restrict ServicePortal to access
Hi Team. We have customized Service Portal with "/amc" We just want to restrict this portal for users, is there a way that we can restrict access "www.xx.service-now.com/amc" Thanks
How to create the record in sys_template table using flow designer
I have a requirement to create record in "sys_template" table with table as "change_request" when the catalog task is created.I have used "create record" action and created the record, but I am unable to give template values for change request.Please...
Don't create incident if already. Incident Exists with same CI..?
Hi All Don't create incident if already. Incident Exists with same CI..? on the incident table. If any incident created by event or any other way. That's should be attached to Already existing incident. How we can achieve this please help var incGR =...
