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How to redirect to the workspace from the notification Email

Hi Team,  We have email notifications with Incident and RITM with hyper link, when we click on that link that will be re-direct to Native UI.  How Can I implement to re-direct to the Workspace instead of Native UI? Thanks Ashok B 

B Ashok by Tera Guru
  • 2146 Views
  • 1 replies
  • 1 helpfuls

How to make Risk Assessment Mandatory for change Request

Hi All - we have Risk Assessment for change management and the questions are not mandatory.  Whenever user clicks on Risk Assessment, a form opens and without answering any question user can close the form assuming the risk assessment is completed. H...

Resolved! Unable to connect Azure User Provision with new oAuth update

Microsoft have changed their User Privisioning via the ServiceNow application in the Marketplace. It no longer allows basic authentication and instead uses oAuth. No problem as it's more secure, but following the Microsoft guide it points to some gen...

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andy_now by Tera Contributor
  • 2658 Views
  • 2 replies
  • 1 helpfuls

Jira Spoke: Project key & issue type are missing in spoke

Hi Team,I am using jira spoke to create issues in Jira tool. I noticed that project key and issue type both are drop down options but there are no values. From where these are populated? When I load flow it gives following error: "a dynamic action er...

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sys_idIN

Hello, Just came across this thing wanted to know when and how can we use  What's does "sys_idIN" mean ? Why it is used sys_idIN 

mounika7675 by Tera Contributor
  • 823 Views
  • 1 replies
  • 2 helpfuls

Resolved! Move left header menu of Service Portal next to logo

Hi All, Need help, Out of the box, ServiceNow portal header menu is on right but I want to move the header menu on the left side just next to the logo. which widget I need to clone and what CSS code I need to add. please guide me. 

How to get value of variable from catalog item in catalog task client script?

Hi All,How can I make one field on catalog task form read only based on value selected in catalog item variable?I have tried below code to get value of variable but not getting result.g_form.getValue('variables.assignment_group');Please provide your ...

Community Alums by Community Alums  
  • 2553 Views
  • 1 replies
  • 1 helpfuls

Resolved! SetMandatory from UI action?

Hello,Kinda stuck on this and tired of beating my head against this particular wall.   There are plenty of other walls in need of head-pounding.I need to make categories and subcategories mandatory on a UI Action called Escalate. I want the button to...

Resolved! Understanding System/Push Notifications

Hello, we are starting to use the ServiceNow Mobile app and I'm struggling to find the information I need to understand how System notifications relate to Push notifications on the ServiceNow Mobile app.  We want to make sure that for every system no...

DylanB by Tera Guru
  • 2842 Views
  • 2 replies
  • 3 helpfuls

Service Operation Workspace View Rules

Hi - I would like to configure the forms in the Service Operation Workspace to mirror the fields that exist in the classic UI record. I noticed that there are two form views in SOW. For example, when you open an interaction record in SOW it opens the...

Edit variables on a catalog task after submission

I have a catalog task that is partially filled out by the customer. The customer submits the request and it is routed to another person/group (field support). Once the field support receives the task I need them to fill in the other variables on the ...