What are the KPI Target as per Global Industry Standards for below CM KPI's ? % of successful changes by Priority% of changes with very high and high risk that cause an outage or disruption% of changes that are implemented on time planned vs actual i...
Hi guys, on my PDI instance i'd like to change the App Engine home page with another home page that i've already configured. I have configured the UI Page but with the following configuration of the glide.home.page i'm not able to change it and i sti...
Hi All, In the Hardware asset table for serial number, I get the record for contains and starts with, but I don't get the record for is equal to (=).Maybe while importing some extra spaces or carriage return characters are added(after searching a lot...
Hi all, I had a requirement that the announcements should default to ESC portal. For this requirement I have written a before insert BR. So whenever a new announcement is created, the Portal will set to ESC Portal. But the issue came in, when a porta...
Hello all, Do we need an approver_user license, if we only need to reject/approve a catalog request by email? i found this question here but replies were from two years ago, so licensing model may have changed: https://community.servicenow.com/commu...
Hi, Here I'm stuck with an issue, that I want copy Attachment from Attachment variable in RITM table to Catalog item form using UI Action. I have tried with this script and I'm not getting any output. GlideSysAttachment.copy('ZZ_YYsc_req_item',sourc...
Hi Community, I created an export set, export definition and export target that sends data to a mid server, all configurations look perfect but the file is not getting created in destination mid server folder. Thanks in advance.
I've a requirement where we need to create a report that shows each resolver group and their average time they update the end user for their tickets(for 'incident_task' and 'sc_task' tables). Could someone please help in this? Thanks and regar...
Hi Guys, Need to Help to trigger approvals from "Approval Rules" scripting of "Ask for Approval" block of the Flow. Till Line number 10 ,everything is correct and we are able fetch list of sys_id's which is expected. No Approvals are seen in RITM'...
How to write warning message in catalog items using UI policy ?Can someone please assist me regarding this query? I have written a UI Policy but its still not showing message.
Can someone please help me regarding this query? how to create an Incident (Monthly) Month End CSAT Survey report as follows: Percentage By month of each questions answered of the overall surveys received
Hi, For tickets (either incidents or catalog tasks (we call them requests)) is there a date field on the ticket that is set when it is assigned to an employee user id, re: assignee? There are two ‘open’ date fields, for both types of tickets. The...
Hello, I am trying to create a flow that can automatically export incident records to excel and then automatically add the excel to catalog request. Could you please help me if you have any idea or document?
One of our clients needs to have a report created that would show them the time taken to complete an INC after it was assigned to an ITIL User. Their SLA Definitions for resolution calculate the entire lifecycle of the INC from the time it was opened...
I have a requirement like this , whenever we add anything ok work notes/additional comments that should be appear on RITM along with comment i need short description of the sc_task like this lets consider Short description : Testing comment on work n...