Hi all, Is there a way to use BR to re-open closed incident? I know it's not a good practice to re-open the closed incidents mainly it will mess up the records. However, it's due to the company culture issue, we need to false and enable such re-op...
Hi all, I have a requirement to add a clickable link into a notification, which will be sent to user on request completion. The link should redirect user to a file present on a server. I tried using the following syntax into my email script , but ...
How can we move floe designer to one domain to another domain
Hi,For Example: By doing GlideRecord on incident table, i want to filter records groupby assignment group managers var agg = new GlideAggregate('incident');agg.addQuery('active=true');agg.groupBy('assignment_group.manager');agg.query();While(gr.next)...
Hi All, I need to populate one field based on other field in service catalog. Please let me know the solution. Thanks, Dinesh Kumar G
Hello...I am trying to get my assignment group to auto populate 'IS-Applications Docusign' when the Configuration Idem is 'DocuSign-Prod' Currently, if i select 'category' = Application, and SubCategory=Application Support, and i input DocuSign-Prod...
Hello all, I am aware of the 'Can Read' and 'Cannot Read' fields that can be added to the KB form - which I have demo'd to my customer and he doesn't want/like. Below is the specific requirement from the customer: "I would like to upload articles to...
Hi Team, We are implementing Major Incident Workbench functionality. Now the challenge is when the Incident Manager promoting the proposed incident then the incident should be automatically moved either P1 / P2 respectively. Or while prompting the in...
Unfortunately, we still have an issue with our OKTA SSO that we cannot resolve so would like your help please. Our scenario: We have two different OKTA’s that need to sign into our servicenow instance. This is dependent on company. We have both...
hi all, for our tickets e.g incidents or change we want to be able to register what customers are impacted with the incident or change. I see some standard related lists for affected locations, affected groups. but non for companiesAny one facing the...
As part of a requirement, I need to add the same UI macro "macro_watch_list" and "add_me" in the incident form in Service Portal and need to map the value to the backend watchlist of incident form. Could you please tell how can i achieve this. I am i...
Hi,It may sound simple but I can't wrap my head around this one at the moment.I have two groups and need to find users that are members of both. How can I show those in a report? I guess I should look at sys_user_gr_member table. It is easy to find a...
In the group many of them are inactive, so two things to be done:1. Remove the inactive members by running a fix script to fix the existing data2. Fix the code which removes the inactive members from the group.How to write fix script to remove the in...
Morning Team , Is there a way can we align the label of the checkbox to the right of the checkbox?currently we have and we want like below Thanks for your feedback and guidance !
I have some users in sys_user who are managers as well as they are under some manager. I need to create a function which given a user's sys_id, it should return a json object with all it's reportees under him/her (direct and indirect). Using recursi...
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