We are investigating making some changes to the Change Management Workflow. In our Dev environment we are using Helsinki and have upgraded Change Management to use the state model.
A couple of changes we have made for context as they may relate to the question:
- The Assess State has been renamed Peer Review
- The original out of box workflow has been renamed Change Request - Normal (original)
- A copy of the Out Box workflow has been made and named Change Request - Normal. This is the workflow the changes have been made to.
- A field named Peer Reviewer has been created and is on the change form (u_peer_reviewer, see below)
The original workflow had an initial stage called Assess where the change would be sent to all members of the implementing group for approval at the Assess stage. See shot of original workflow below:
We have modified this to rename the original stage Peer Review where the change should only be sent to the "Peer Reviewer" specified in the change. See shot of modified workflow below:
Within the Approval - User step this is what it looks like:
When creating a change it still sends the approval request to all members of the implementing group, rather than the individual specified peer reviewer.
I can't seem to figure out why this is happening? I can't tell whether I am missing something in the workflow, or am doing something wrong where the Change Management process is still referring to the original workflow. It seems like it should be simple?
Any help is appreciated
Hi Damian,
Exactly this is what I assumed and because of this I have said 'along with the new Workflow'.
Well, you need to change the triggering condition of the Old Workflow such a way that it won't trigger at all. Open the workflow-->Go to it's properties-->Set the condition, something similar as shown below.
I hope this helps.Please mark correct/helpful based on impact
Thank you Amlan Pal,
I have checked, and it is using the new workflow with the single user approver
Actually a follow up to my reply to you Amlan
When I select "Show Workflow" in the change request, it shows both the original and copy workflow
How do I specify the single correct workflow for it to follow?
Hi Damian,
Exactly this is what I assumed and because of this I have said 'along with the new Workflow'.
Well, you need to change the triggering condition of the Old Workflow such a way that it won't trigger at all. Open the workflow-->Go to it's properties-->Set the condition, something similar as shown below.
I hope this helps.Please mark correct/helpful based on impact
