Incident task priority to be inherited from the incident

[clivebushell]

Hi,

How do I ensure that when you open and create a new Incident Task from an Incident ticket, that it inherits the priority from the Incident ticket?

Many thanks

[Chuck Tomasi]

When the incident task is created, copy the value. Keep in mind that the incident task priority may be calculated from impact and urgency like the incident is so you may need to copy thos as well. An INSERT/BEFORE business rule on the incident_task table should do quick nicely.

current.priority = current.incident.priority;

// Copy impact and urgency the same way if necessary

Reference:

Business Rules - ServiceNow Wiki

Business Rules Best Practices - ServiceNow Wiki  

[clivebushell]

Hi Chuck,

Thanks for taking the time to reply to me

I have created the Business Role off the Incident task as below

However it the priority is still coming up as none

Kind regards

Clive

[Chuck Tomasi]

Hi Clive,

What does it say under the "When to run" tab on that BR?

[clivebushell]

Hi Chuck,

Please see screenshot below

Many thanks

Clive