How to add a Attachment in variable in the service request, if i am selecting in laptop ,automatically word document needs to populate and user can down load and fill it to upload how to get it in service request i have a drop down in request form an...
created Group1 using the Create Group AD Spoke. How can I set Group2 as the parent of Group1 using the AD Spoke.
How can we find out which template they have used in the knowledge article? in the list view or anyother way where we can find it out which template they have used
Hi All, We would like to make all fields read only on the agent workspace. I manage it with a ui policy, but it does not work for the related list. What I did: But on the related list, all fields are editable and not read only: Can you help? T...
Hi, I am trying to execute a schedule job in ATF through below Test Steps -1. Record Query on table - Scheduled Job [sysauto]2. Open an existing record in table - Scheduled Script Execution [sysauto_script]3. Click a UI Action 'Execute Now' in table ...
Is it possible to create a custom role and change the incidents that are displayed depending on the group that has been assigned the custom role?I want to control the incidents that can be viewed by the custom role. Is that possible? I have created a...
Hello Community, I am implementing subcategories for my incident records. I got all the dependencies mapped and it all works great but only on the backend. On the actual incident form itself I want the 'subcategory' field to only display choices base...
Is there a way to link one or more specific knowledge articles to an incident/task based on the CI that is selected?
I want to delete a user account but im getting an error saying Deleting Chris Coveyduck is not allowed because it is referenced in record Scheduled execution of HSBC Sitecore Incidents within the Scheduled Job table. can anyone help me how to delete ...
I am trying to fetch files from SFTP Server (via Mid Server) and attach them to a particular Data Source in ServiceNow. I am using the "SFTP Step - Copy Files to this Instance" https://www.servicenow.com/docs/bundle/xanadu-build-workflows/page/admini...
Which Application is available to all users in Servicenow >?
Hello Everyone,can anyone explain to me what is cascade variable and how it is used in order guide ?
I want to find Duplicate/Similar type Incident from all open (i.e. Active = True) incidents. I've created a Similarity Definition.I've attached a screenshot also. I've set the threshold Value at 75.Now I want, if I raise a incident, it would check an...
Hello Community, I have a business unit that wants to add anywhere from 25 to 60 catalog task to their REQuest when their assignment group is assigned a REQuest, When I look at this the "task" lits read more like a checklist. they have these "task" b...
Hi All, We have a story about scoring mechanism on the problem task form. Requirement is: User clicks on a related link and form opens up on the problem task form similar to Risk Assessment in Change Management. User provides his input to various que...
