I have mentioned details of the issue I faced and then steps taken to resolve them in the attached document.Copy Attachments from Source to Target Record using Flow Designe With Copy Attachment Action, when I used source record table in Source Attac...
I do have the list of users and group in server, those groups are present in ServiceNow. Based on the selection of group How to fetch the user through Integrations and show them as dropdown in servicenow service catalog.
Good afternoonUsually, snc_internal users add comments to a ticket, by replying to the same ticket's email ID. But only for 1 snc_internal user, when he replies to the same email, his comments are not getting added on the ticket.When I checked the Em...
how to write the test case for the second approval for the knowledge base in the ATF
Hi,I wont to Auto populate Configuration item field based on Service offering field on incident formfor exampleif selected Service offering - SAP-A ---> show me in Configuration item field SAP-A-1 and SAP-A-2
Hi , I have a requirement , where I have one out of the box section - Analysis Information section for the Problem Record , I want to add that section to my Problem Record , I am trying to do it from Form Design , Form layout but with the help of t...
Hi community,I have raised a schedule time off request and the request is waiting for the approval. In the form view of the raised request I see the start date and end date time fields. How can I populate the 'planned start date time' and 'planned en...
I am just looking for use cases if you have implemented Incident auto resolution for any of the scenariosEx - Automatically unlock user accounts that have been locked due to multiple failed login attempts.
Hi,We have recently upgraded our testing instance with production instance. So few extra notifications were added to the testing instance after the upgrade. I was able to inactivate few notifications which are in global but few of the notifications w...
i have written one inbound email action i want to read the user email id from the body of the email and update it in the caller fields. please help to get it fied
evening all, Our mid server in dev was running fine until around 2am this morning but it is now down with one error stating User (username) associated with down MID Server: (sys id) No login attempts within reporting period. I can't find any real fi...
We recently encountered an issue where attachments were not received when an email was sent from an SC task. Upon investigation, I found that the email client was configured for the SC task. Expected Behavior: When an email with attachments is sent, ...
In the SOW, when a user creates a Change Request Record, we are looking to hide the "Emergency Change" model option. However, this option does need to be available if the user is using the Incident Form > "Create Change Request" UI Action on an incid...
Hello Team, In Major Incident workbench, under communication task, no task is visible. Earlier I have made changes to the name under "comm_plan_definition" and it is working fine, and suddenly all task under it getting disappeared. I have reverted al...
Hi, Is there a way I can define in the Flow designer, to display the variable label and filled in values on the RITM Description field for the catalog item being requested I created a RITM Update record action in the flow to update the Description wh...
| User | Count |
|---|---|
| 43 | |
| 29 | |
| 14 | |
| 10 | |
| 8 |
