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Customer / Requester field on Task table

Hello, does anyone out here know why ServiceNow never has the Customer (or Requester) field as the core field in the Task table? We got an enhancement request from stakeholder to add it as a custom field so they can use it in the report filter condit...

JasonLin by Tera Expert
  • 379 Views
  • 1 replies
  • 0 helpfuls

Resolved! VTB Error: "You do not have permissions to modify this record"

Hello All,Looking for some guidance on this Visual Task Board (VTB) permissions issue. Users on a VTB keep getting the error "You do not have permissions to modify this record" when they try to move a ticket from one State lane to another. Even ticke...

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Maria20 by Tera Guru
  • 1156 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to trigger an approval to group through flow designer

Hi Community, I hope you’re all doing well. I need assistance in setting up a service catalog item approval workflow. The requirement is as follows:If the requestor's email domain is @abc.com, the approval should be routed to the Hardware Approver Gr...

Naresh_5120 by Tera Contributor
  • 813 Views
  • 6 replies
  • 0 helpfuls

Resolved! Dashboard - share issue

Hi Forum i created a dashboard and shared it with 2 groups and 3 usersall have editor rights but they get "Report visable only to a specific user or group"

SimonHind by Tera Contributor
  • 438 Views
  • 4 replies
  • 0 helpfuls

Resolved! Update child priority field when it changes on the parent record

 I need assistance with the following: when the priority field is updated on the incident parent record, this is not updated on the associated child task record. I need this to also update whenever the priority field changes

Community Alums by Community Alums  
  • 455 Views
  • 1 replies
  • 0 helpfuls

script is not working

HI All, I am receiving the current location id :var queueId = $sp.getParameter('location_id'); I need to Glide the table var gr = new GlideRecord('wu_location_queue');gr.addEncodedQuery('nameSTARTSWITHAmerica Walk Up Support^ORnameSTARTSWITHBengaluru...

In SC Task form UI action button

Hi All, In sc task form have ui action button, The button called create story. When i click on create story then assignment group auto populate in story based on task group.Task group into story table assignment group. when click on create story butt...

Tharun13 by Tera Contributor
  • 342 Views
  • 2 replies
  • 0 helpfuls

Unwanted Banner coming in the login dashboard

Hi All, When ever I login to service-now, it redirects to the native UI with the following url -  https://xxx.service-now.com/nav_to.do?uri=%2F$pa_dashboards_overview.do In this dashboard, after the Washington upgrade, we are noticing an additional i...

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