Change Management - Approval workflow for Peer approval prior to CABs

[George Papastav]

Hello,

We have a requirement for Change Requests to go through a peer approval process for the nominated assignment group in the change. Essentially we want to have a change logged get approved in the "assess" stage by their peers and then be in an awaiting approval status pending the next scheduled CAB meeting. 

At the moment, once someone approves the change it is sent straight to Scheduled whereas our business requirement is that all changes must be reviewed and approved in cabs first. 

I'm quite new to ServiceNow (we recently launched the platform) and I've tried adjusting the workflow to have the set value=authorise step after the Group Approval (CAB) step, but it seems like the workflow only needs one approval to count as approved - what would be the best way to approach this? Set a rule that 2 approvals are required? (so the first approval would be peer and then 2nd would be CAB's after that it can be authorised and move to Scheduled.) - also to add another step, we don't want the change to presented to CABs without the peer approval having already been completed. 

Thank you for any assistance. 

Cheers,
George

[Mike Allen · Accepted solution]

Put an approval-group activity in workflow where the group is the current assignment group.  On approve, move to next approval activity, else, rollback and connect to that line in the workflow.

[George Papastav]

Thanks Mike, will give that a go 

Just to clarify the way that cabs works, it will only display changes in the agenda if that change is up to the Approval Group (CAB) step in the workflow?