change state restrict users

[sai190]

Hi can one helpme with the requirment 

CHANGE: Restrict Users from Closing Change Records

No one, including the admin role, should be able to close a change.  For Change States, "Closed Successful" and "Closed with Defects", only the Change Manager role should be allowed to set these states. 

[Harneet Sital]

Hi Sai, 

Create a before BR on the change request table as below - 

Conditions: State changes

Script: 

(function executeRule(current, previous /*null when async*/ ) {

    if (current.state == '3') // add the backend value for closed
    {
        gs.addErrorMessage('State cannot be changed to closed');
        current.setAbortAction(true);
    }

    if ((current.state == '2' || current.state == '5') && !gs.getUser().hasRole('change_manager')) // add the backend value for Closed Successful OR Closed with Defects
    {
        gs.addErrorMessage('State cannot be changed to closed successful or closed with defects unless you are a change manager');
        current.setAbortAction(true);
    }


})(current, previous);

Let me know if you need further help.

Thanks
-Harneet Sital (ServiceNow Certified Technical Architect)
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[sai190]

Hi even the admin sould not be able to access it

[sai190]

This code is not working for people who has admin, my ticket is only change manager can able to edit those two fields

[Harneet Sital]

Hi Sai, 

The last condition still will be true for admins as they have change_manager role inherited if you want to go beyond that then use you can use this instead and try -

(function executeRule(current, previous /*null when async*/ ) {

    if (current.state == '3') // add the backend value for closed
    {
        gs.addErrorMessage('State cannot be changed to closed');
        current.setAbortAction(true);
    }

    if ((current.state == '2' || current.state == '5') && (!gs.getUser().hasRole('change_manager') && gs.getUser().hasRole('admin'))) // add the backend value for Closed Successful OR Closed with Defects
    {
        gs.addErrorMessage('State cannot be changed to closed successful or closed with defects unless you are a change manager');
        current.setAbortAction(true);
    }


})(current, previous);

Ideally, this should help, but play around with conditions the way you expect them and the logic should hold true. 

Thanks
-Harneet Sital (ServiceNow Certified Technical Architect)
Request you to please mark my answer as helpful or correct based on the impact
Find all my ServiceNow articles here