Change the assignment group to the group the fulfiller is a member of when changing the state of an incident to Resolved

[heidiyablonski]

Hello Community,

I have a request to change the assignment group to the assignment group of the fulfiller when they are changing the status of an incident to Resolved. What would be best way to accomplish this? I have a rule to change hte assigned to field to the person who is resolving the incident but I am struggling with what the  property would be for the assignment group a user belongs to.

This is my simple business rule  script for   changing the assed to person:

(function executeRule(current, previous /*null when async*/) {

 // Add your code here
 current.assigned_to = gs.getUserID();

})(current, previous);

I dont want the UserID but I dont know what the property would be for the assignment group a user is a member of.

[Venkateswarlu K]

Hi Heidi

As per your req you need to create a display Business rule and one client script. Display BR is to check whether user belongs to the group or not. You can pass the info from server to client with help of g_scratchpad

Now at client side based on this g_scratchpad value you can hide the related list.

Step 1: Create a display BR and place this group between function template in script box

var asgroup = current.assignment_group; //assuming portfolio is the column name and group is the column name on the referenced table  

var gr = new GlideRecord('sys_user_grmember');  

gr.addQuery('group', asgroup);  

gr.addQuery('user',   gs.getUserID());  

gr.query();  

if(gr.next())  

{  

g_scratchpad.user = 'true';  

}  

Step2: Create a OnLoad client script to hide related list.

function onLoad() {  

//Type appropriate comment here, and begin script below  

if (g_scratchpad.user) //do some action

{  

g_form.setReadonly('state',true);

alert('welcome group member ');

}  

}  

Try this i hope this will helpful to u

[heidiyablonski]

Thank you all for your feedback.

I ended up telling the customer that it wasn't feasible and communicated what many of you explained about the work that wouild need to be done -users with more than 1 group membership will need to have a preferred assignment group assigned - which would be a maintenance challenge as well as other implications that it would introduce.

[ajbarnes]

Please mark your question answered then heidiyablonski

[shivanipatel]

Heidi,

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