how to search email templates from source to pay workspace under compose email.
Im unable to find email templates as expected.
Forum Posts
Setting stage at end of flow completed not working
Hi All, Can anyone help me to set the stage at the end of flow designer to completed.As per below image even log is also printing but in poral the stage is still previous, and it did not set. Kindly help on this at the earliest Best Regards,Pooja
How to disable Mobile UI and redirect user to ESC
Somehow, an end user got redirected to the mobile UI on this link: yourinstanceurl/$m.do#/home.I need to deactivate the mobile UI and redirect user to esc. Steps I have taken are:Updated sys property glide.ui.m_enabled -Value : 'False'Created sys...
Updating Work Notes from Flow defaulting to Additional Comment
Hi, I'm attempting to add a Work Note to a catalog task with a Flow. Fairly basic (see image) however the resulting note is defaulting to an Additional Comment instead of a Work Note, resulting in an email being fired. Any idea how to set this?
User with SNC_Internal role unable to see attachment and comments section.
Hi, I am facing one issue please any can guide me. user that have snc_internal role unable to see added attachment and unable to add comments in service portal. ( inside sc_request) i have already checked the acl user already have write access but ...
Backend operations doesn't work for request which is submitted by enduser without roles
Hi there,I have one requirement where if a enduser without any role submits a ticket then the scripts or configuration associated with that record should work, kindly let me know how to achieve it
how to send approval notification out of servicenow and approve it from the same notification only?
Hi Team, I want to send notification and there it will have two button approve/reject. manager should able to approve and reject it from the same notification, and hence he/she dont need to login servicenow for approve/reject.can anyone help me in t...
Cannot update problem state from Assess to Closed via API
Hello everyone,I'm currently having troubles with problem management. I'm using the Table API to update problems. While I didn't have any issue to change the state from New to Assess, I am now stuck trying to move it from the Assess state. I tried PU...
Work Notes - Custom Table
I've create a new table which doesn't extend from another table. The table and associated fields have now been created with the exception of Work Notes & Additional Comments. I've since found these are not available as my custom table doesn't extend ...
Resolved! Run business rule when incident work notes updated
Hi Is there a way to run a business rule when the work notes or customer notes are updated on an incident
Optimizing Maintenance for Step-Based Request Fulfillment in a Software Store Catalog
I am developing a software store catalog where each software item is created as a separate catalog entry using the new interface. The process leverages the out-of-the-box "step-based request fulfillment" flow, which retrieves assignment and approval ...
How to add table in resolution notes
Hi All, I have below requirement...how to add table in resolution notes. Thanks & RegardsKP
Standard Change Suggestions
This organization is just discovering the advantages of having standard changes. Could anyone provide some examples of the standard changes they've set up at their site?
How to give Read Access to Case table having users have only role snc_internal
Hi All,We have few users having only snc_internal role.We have one requirement that we want to give read access(All the fields read only on form) to the Case[sn_customerservice_case] table.Any and all help greatly appreciated!
Sending communication from Flow Designer using an Email Layout
I have a requirement to send a page long set of instructions to the person opening a certain catalog item once the RITM is created. I must also use a predefined company mandated Email Layout. I assumed I needed to set up an email template and use the...
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