Changing category on published article creates new version but old article stays active
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3 hours ago
Changing category on published article creates new version but old version stays active under old category
Questions:
1. Is this expected behavior when changing category on a versioned published article, or did the supersede fail to complete?
2. Why are Outdated versions still appearing in the Knowledge Search category facet — is this an indexing/reindex issue?
3. What’s the recommended OOTB way to clean up ~100+ affected articles so only the new-category version remains?
Any guidance appreciated — happy to share more config detail.
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3 hours ago
Hi @emiltalley
OOB once you publish KB , a new version will be created and old version would be outdated.
KB0778944 Outdated version of the article is still visible to the end users
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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2 hours ago
When a published versioned article is edited and the Category is changed:
- ServiceNow creates a new version (expected).
- The previous version is transitioned to Outdated (expected).
- The new version becomes Published (expected).
However...
The previous version should not normally be returned in end-user search if:
- Search filters exclude outdated articles.
- Search index is updated correctly.
- The Knowledge Search source filters only latest published versions.
How to Fix 100+ Articles
I would not delete anything.
Filter only workflow_state = Published and latest version then Reindex Knowledge.
Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Shailendra
