Changing Incident Priority

hywong
Kilo Contributor

Do you allow your users to change incident priority over the life cycle of the incident? If so, how do you report on that without having an incident counted multiple times on reports?

Example: The incident is a P1 but over the course of troubleshooting, the priority reduces and no longer fits the P1 definition. 

 

 

5 REPLIES 5

Rajender1
Mega Sage

Can you check with the admin team why its not available to u?

I think due to Acl you are not able to fetch a report on this. plz chk with the admin team.

Mark correct and helpful 

Thanks

Rajender