Changing Incident Priority
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‎03-06-2020 07:58 AM
Do you allow your users to change incident priority over the life cycle of the incident? If so, how do you report on that without having an incident counted multiple times on reports?
Example: The incident is a P1 but over the course of troubleshooting, the priority reduces and no longer fits the P1 definition.
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‎03-06-2020 09:52 AM
Can you check with the admin team why its not available to u?
I think due to Acl you are not able to fetch a report on this. plz chk with the admin team.
Mark correct and helpful
Thanks
Rajender