Hi team , I am trying to get the difference of 2 dates in days , I tried below script , but its not working : Catalog Client Scripts function onChange(control, oldValue, newValue, isLoading) {if (isLoading || newValue == '') {return;}var answer;var ...
We are currently trying to assign catalog tasks based on user location. e.g. if a task is created it should be assigned to the local help desk of the user based on their location. Assigned to NY desk for user based out of NY. This should apply for ca...
Hi , I am seeing the auto close incidents in Schedule (sys_trigger). But when i see that same name in Scheduled job (sysauto_list) . I did not found that same name? Help me where could be hidden?
Where to check logs older than 1month
Hi All, How can we calculate incident resolve or close time without Onhold time in reports.opend at:10:00 AMOnhold at:11:00AMIn progress: 11:15AMResolved:11:30 AMTotal time: 1hr+15min(exculding onhold to inprogress)
Hi,I need to update the records of a cross scope table I have changed my update set to that scope as well. I am trying to update the updated date field of the records using the background script. Below is my script. I am able see the message running ...
hello friends, we have created Flow to create one SC Task, but customers adding multiple Sctasks to the requests. if they closed any SCtask, automatically it's related RITM got closed, it should not happend because when all SCTasks are completed then...
I am creating a report on the table sc_req_item_metric. I am trying to grab values of variable just like we can do when we create report on table sc_req_item. Variable reference option is not showing when we are making the column selection
Want to ask if anyone has any good practice in place in terms of managing catalog items between prod and non-prod instances. For example our catalog admin may want to make minor updates to catalog items in production directly, e.g. owner change, desc...
We have one catalogue form in that catalogue with one "Specify end date of roles access" Date field, and an email notification should be sent to a specific group based on that date. Please find the Catalogue form screen shot, This date is always a fu...
Hello Experts, I want to check whether the field is read only or not ,based upon i want to display a field message.I have tried below g_form methods and it does not work.g_form.isReadonly()g_form.isDisabled() Please help .
Hi experts,We have requirement to capture what all stages the state field has gone through in a custom field.Please suggest what should be the Custom field type? should be a list field or string?How can we achieve this.Thanks inadvance.
Hi,I have a requirement to validate the options selected from the list collector against an existing table if the table record entry already has the selected option from list collector then it should not allow me to submit the request. For Example: (...
HI,I have a below requirement. In catalog form i attached excel file. Once RITM created i need to get attachment data in RITM description. Using below script i am able to get the information related to file name var recordId = '62826bf03710200044e0bf...
Hi, I would like to edit 2fields together from list view when I double click to edit fields.like attached image. Anyone knows how to do this??! Please help me