ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Endpoint Central Integration

Endpoint central has been integrated with our ServiceNow instance. Steps taken for the Integration -1] We installed the "Endpoint Central (Formerly Desktop Central)" plugin.2] The client established the connection from endpoint central.We are experie...

How to highlight tasks with unread customer updates

Dear members, every now and then a customer sends us an update via email, with i.e. additional or missing information.This happens especially when working on requests, that were postponed - the users send missing information and the request is ready ...

Fields set to read only on survey form not working

Hi,I am trying to set the fields as ready only on the survey questions. I have even set the field read only to "true" in the metric category table but when i open the survey i don't see the ready only to be set on the field.As i am already setting th...

m1.JPG m2.JPG
Hari1 by Mega Sage
  • 634 Views
  • 2 replies
  • 0 helpfuls

Create Request/RITM via API

@Ankur Bawiskar  Could you please provide me step by step instructions to create Request/RITM in servicenow Instance via Rest API from third party tool. Note: First, request form will be submitting on third party tool and it should create a request i...

CA5 by Tera Contributor
  • 17940 Views
  • 18 replies
  • 8 helpfuls

Resolved! how to update records based on filter conditions?

Hi, I have a requirement, in flash form there is field called Type with option location and account.and another field called Tablename (data type is tablename ).If location is selected in type then cmn_location is display in table name and if account...

suuriya_3-1696179484416.png suuriya_1-1696178769933.png suuriya_2-1696179245846.png
suuriya by Tera Contributor
  • 1304 Views
  • 24 replies
  • 1 helpfuls

Resolved! How to add cc in the response

Hello,Can someone help me how to add cc in the response mail to servicenow .I have an mail script which forms a link like below:var link = 'mailto:'+ emailAddress +'?subject= Re:' + number +  ' - verify res&body=Resolved' + email.watermark;This will ...

Shyna1 by Tera Contributor
  • 524 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to set the value for reference field in script.

Hi , I have a requirement, based on the filter condition the flash records need to be created in the table.for example: based on the condition "account number is 006...." then flash record will be created to users who are belong to that account in u_...

suuriya_0-1696452035107.png suuriya_1-1696452569770.png
suuriya by Tera Contributor
  • 526 Views
  • 1 replies
  • 1 helpfuls

How to find tasks not added to Visual Task Board

I'm trying to use VTB to track Tasks that fall under a certain category (report request related tasks) and the status that they are in. So as to not lose track of the rest of my tasks, I'm looking for a way to identify Tasks that are, and those that ...

skyq by Kilo Contributor
  • 1208 Views
  • 7 replies
  • 7 helpfuls