Good afternoon, I have a question regarding Knowledge Management. What content should be stored in a Knowledge Base and what should not? Based on documentation, I have found that, at a high level, knowledge is a support tool. This means self serv...
Hi all, I have two fields - Priority and comments that should not be visible on the Service Portal of the form but need to be visible when the request is submitted on the RITM and SCTASK form. I tried using a UI Policy but it does not seem to be work...
Attaching the knowledge article from parent incident to child incident through script. But when i am creating new child incident Duplicate KB article is attaching. Please guide me why this is happening (function executeRule(current, previous /*null w...
We are going thought a project to update or implementation. We are looking for other have used in problem management for category and subcategory. Did you use the same as incident? Or did you use something completely different and if so what were the...
Hi All, Incident created from third party with CI. We have multiple Configuration item(reference cmdb_ci table) with category and subcategory. how to set the category and sub category based on CI. Regards, Tharun
Is there a way to set a minimum character requirement for a single-line text? I have a field whose value must be at least 14 characters and start with a "C." I've placed a help text but want to make it lazy proof I found Service Catalog variable att...
Is there a Microsoft teams integration that would allow us to spawn a chat from ServiceNow task? Specifically we are looking to do this from a problem. They are hoping to be able to click a link and spawn a chat that would automatically bring in key ...
Our technicians would like to attach a file to an incident or request (for example), but somehow limit the visibility of that attachment. Is it true that anyone who has access to a given record will be able to open any attachments on that record?...
Hello Everyone, I got once incident in which user has raised one access request . RITM was closed 7 days back but still it’s SLA is running and user is getting notifications for SLA breach %. What would be the cause and how it can be fixed?
Catalog item run by a flow. Step 2 is to create task, but unless I submit it, it fails at this step due to security error. I want anyone in company including those with only service portal access to be able to submit this. How do I fix it?
Hi All,Actually on Record producer , for currency field i have created one Regular expression , but it allows only $ and numbers, but i want like "AUD $", it only allows those three letters before $, after that only numbers? Please help me on thisTh...
Hello I have three catalog variables in my service catalog item form. Based on Requested For variable, Auto populate email and department . How to achieve this requirement I want achieve this through Script Include and Client Scripts. Thanks in ad...
Hi All,Is there a way to get a flow status and results with a REST API call using the ExecutionID? I see that the sys_flow_context has the flow executions along with the status, but I don't see the results in that table. I can get by with just the st...
How can i stop admins to restrict impersonation of other admins.Tried multuple codes but its not working flawlessly. Tried modifying "ImpersonateEvaluator" out f box script include but it didn't work. I have used the accepted solutions from cmmunit...
Hi everyone,I've added a script to run on a business rule which pushes the required_persona from the request to the user profile which adds it to an existing list field called u_software. However cant seem to get it to work.Any suggestions where I'm ...
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