I have crated 2 variables in service portal form as you can see in the below screen shot. When I select values of Business Impact and Business Urgency then on submit click I have to pass these value to RITM form and in RITM form there are 2 fields Im...
HI, I created a scheduled job in scoped application which based on the expire date email will be sending in advance for alert.the day calculation i havent shared here, but i am able see the logs but notification is not getting triggered. Forexample :...
I need to update a parent incident list type field with values from multiple child incidents. Each child incident is meant to pass a unique value to the parent incident to aggregate the vlaue in the parent incident. My script updates the parent incid...
Hi community, I want to create a new tab customised on the related list ticket record. How can I achieve this?
Hello, I am working on a requirement where I need to give read access to records. These records contains 'Application' field and applications contains 'RTM' which points to user table. I need to give read access to the user for records if logged in u...
Hello All,We have made a slack integration through the spoke. The requirement is that after submitting the catalog item(related to the asset information), the asset information in slack should be updated. They have a channel in slack, and using our i...
Hi Team, I had a business requirement like, How to return list of latest 1 incident record based on caller.Means, If Abel Tuter is having 8 incidents, I want the latest one incident. Please help me with the approach. Thanks in advance! Regards,Hasee...
Hi, I calling a script include from scheduled job, but some records are not getting updated. I am thinking its due to huge data, there are around 4 lakh records and some are not being updated. So, I am planning to create a fix script and execute it f...
Hi,How to create validation for the below mentioned field it should accept only time(8:00AM to 05:00PM) I have a Create incident Record producer which consists of field:Opening and closure time on Monday (sample add 8:00 AM to 16:00 PM) if the same f...
Hi,I read in documents, item designer is going to be no longer supported. So, Is there any alternative app for that ? Thanks,
How was the transition from legacy workflow to flow designer. Would you rate it easy to learn comparatively? Also these days heard about cicd for deployment of update sets from one instance to other , do you see any benefit of it from manual process...
Hi all,Hope everyone is doing great.. Requirement : There is a catalog item variable and an email notification (containing email script which is redirecting the people to catalog item through a link on notification). So "I need to make this specific...
Hi,In Service portal I want to implement a Chat support window in the portal which is already available in the existing portal.Please help me out the steps to implement the same in new portal. Existing portal: New portal: Thanks,
We have a notification which uses a 'email script' to notify approvers of a Request awaiting their approval. The problem is other than the requested item name, short description & description the notification does not tell the approver what variables...
Hi, I have been asked to investigate if there is any way of preventing incidents which are resolved from being automatically reopened if the customer replies to say thanks. At the moment if a comment is added by the customer the tickets reopen regar...
