Hi Everybody, Context: We have thousands of Assignment rules/other rules. I am sure alot of them has never been been used or triggered and would like to remove them. Is there any way to identify them? Many thanks for any idea.
ServiceNow has a unique feature that allows potential incident tickets to be deflected and encourages a self-service culture. It empowers employees to fix their own incident accompanied by a guided step by step procedure. Intelligently, ServiceNow p...
How can i check condition of system properties in flow design? i have a system properties that contains list of sys_id of groups.A approval will skip if value of variable (contain group)matches with system properties.
I need to create variable in which the user can create multiple options.For exaple if i create a variable 'number' and in the options I gave 1,2,3,4,5. the user must be able to select more than one option that is he must be able to select 1&2 or 1&2&...
Dear all,I have recently observed 2 attributes in Requested Item table, "stage" and "state".I have been trying to find some doc. However, I can only find Use workflow stages describing "stage" and "stage state" (not attribute "state").Could someone ...
Hi guys, I need your help please. I configured the Incident email notification Incident commented for ESS for all the different languages based on the Caller User Language. Now, I'm testing it and I can't find the reason why the name of the fields in...
Hello All, Explore basic and advanced reports from the below https://youtube.com/playlist?list=PLEsaaEpAumbRlBusWkhPGfFOha57wYANv&si=LwLSOq69RRmHmmSC
Stock room consumable button how can i point to the RITM form template - peripheral that i created ?
Hello, I am trying to create a template (change form) and the change has 17 change tasks (CTasks) listed in the related list, which i also want to be included in the template that i am trying to save. When i tried to save the form as a template, the ...
Hi there, Does anyone know how to create a Datasource of SCTasks that have parent RITMS that would have a specific Tag(s) applied to them? I am flagging certain RITMS and want to report on the tasks associated to those RITMS. As far as I can see.. ...
Good Day, I have this request for the Corporate portal My Requests, but I am not sure if this is possible. I have searched the community and have come up empty-handed. RequestAs I am looking through my list of SNOW requests, it would be helpful if th...
Hi All, I am working on the service catalog where there is a field let say 'Test1(choices are full license and team license)' which is choice field and another field is Roles which is list collector field and referencing to the question_choice table....
Hello Community, I need help with an issue regarding Change Requests. A user backed out of implementing a change, and instead of entering it into the cancelled state put the ticket in the closed state. I am now unable to move it to the cancelled sta...
Our sc_task form is missing the work_notes field and I'm not sure why...The form appears to be configured to show it properly, and I don't see any UI Policies, Client Scripts or ACL issues that are preventing it from showing up. What could I be miss...
Can someone suggest the scheduled job and email script which send the single notification to the user which have one or more that one pending approvals except change approvals and also include the link of "view all approvals " on portal.
