Changing the View for a user record in Service Operations Workspace (SOW)

[oogabooga]

Hello all,

Can someone help figure out if it is possible to change the view for a user record in SOW?

Currently, the view used when opening a user record through SOW is "Default View". I'm wondering if there is a way that we can change this view to another one?

Examples are in images below:

 

 

Thanks,

Goncalo

[James Chun · Accepted solution]

Hi @oogabooga,

You can create a Workspace View Rules to do that.

• Navigate to Workspace Experience > Forms > Workspace View Rules
• Create a new record something like below: (make sure the 'View' is populated with the view on the [sys_user] table that you want to use)

• Add the 'SOW View Rules Config' record under 'UX View Rules Configuration' related list

Cheers

[ritikanand]

Hi @James Chun ,

Even after creating the workspace view rule, I still don't see the option to change the view in Service Operations Workspace.

Thanks,
Ritik

[Ritik_23]

Try creating a property like this

Create a [New] View Property

• Navigate to Now Experience Framework > Experiences
• Open your workspace
  • Create [New] UX Page Properties
  • Page: [your workspace]
  • Name: view
  • Type: string
  • Value: name of [your workspace] view
• [Submit]