How do I set a character limit e.g. on 1000 characters in the work notes and additionel comments for incidents and requested items, before the See all text appears?
Currently the limit is well above 40.000 characters (it is possible it' s a size limit and not character limit), which makes it close to impossible to get an overview.
I have tried using this guide, but it did not change anything - https://docs.servicenow.com/bundle/kingston-platform-administration/page/administer/field-administration/concept/c_JournalFieldDisplayLimits.html
Hi,
By default, multi-line text fields have a 4000 character limit. To help users see how many characters remain before they reach the limit, administrators can enable theglide.ui.textarea.character_counter property. This property adds a counter under text fields, such as the Additional Comments and Work notes fields. The counter is dynamically updated as users enter text.
you can get the id by right clicking the variable in the form view, and choosing inspect and finding the id='IO ######################' text example below.
<textarea class="question_textarea_input cat_item_option" wrap="soft" id="IO:cfe90c11d57cd200585544e383220bc0" onchange="if (typeof(variableOnChange) == 'function') variableOnChange('IO:cfe90c11d57cd200585544e383220bc0')" name="IO:cfe90c11d57cd200585544e383220bc0" rows="5" maxlength="1050" style="height: 300px; overflow: hidden; word-wrap: break-word; resize: none;"></textarea>
Below is the onLoad Client script :
function onLoad() {
//Type appropriate comment here, and begin script below
var i = document.getElementById('element_id'); //variable name
i.maxLength = '1000';
}
Hope this will be helpful
Regards,
Ajay
