Hi Team, I have a question in catalog item , from portal END User submit the catalog item, request will be created right , after some time he need to change the few variable values in same request (note : front end ) He(END USER) can able to do t...
In Application services table, there is a field "substate" with some drop down values.when we click on it in form view there are more values present but when same field is clicked and we open the drop down, it shows less number of values in the choic...
Hi,Requirement - only users of a particular group should be able to reject a PRB. Script Include - var CheckUserGroup = Class.create(); CheckUserGroup.prototype = { initialize: function() { }, checkMembership: function(userId, groupName) {...
I am new to ServiceNow. So i have a client requirement to import the kb_knowledge .xml data to kb_knowledge table but when ever i have tried to import those data into the table . It is showing that the file format not supported message pop up. @Ankur...
Hi, The type specification related list is blank for a variable in record producer. But while checking the XML of the variable we could find the "Validation Regex" in the XML. Also in the variables related list we could find the "Validation Regex". W...
Hi , I have created 4 response and resolution SLAs. Our stakeholders want both SLAs to start at the same time.Once the response SLA is achieved (when state is active), the resolution SLA is getting cancelled, it should just continue running. Stop co...
I need to know where and how the Help text can be added in the Multi row variable set ADD ROW button
I am trying to look up for an existing customer account using the Salesforce ID provided in the catalog form. If there is an existing customer account, I just update those records with few field values. Whereas, if the customer account is a new accou...
Hi, The Meeting Notes on the CAB workbench - is it only the Cab Manager allowed to enter data in the Notes? All other attendees only appear to have read rights to it.Outside of the CAB Workbench, our Chg Manager usually runs the meeting while someone...
Hi Team, Can someone please help me on the below question. Requirement: We have a requirement to remove the ansible integration and need to work on the same in ServiceNow integration. I need to pass the multiple request body to the third party in the...
Hi Team, I have a question on decision table , shall I use the decision table in catalog item, like : based on the two variable values automatically populate the 3 variable value (note: in service portal ) It is possible or not? Advance thanks,
How to add an approval process at the back of a catalog item template in catalog builder?
How can we maintain/govern 'Unauthorized Changes'? Pls, share.
Hello Team,I need assistance with the "Check Ticket Status" topic. Currently, I can only see requested items and incidents that I have raised. However, my requirement is to view both requests raised by the user as well as requests raised for the user...
Hi All, I have a requirement to trigger reminder notification 3 days and 14 days before expiry. As of now it triggers 3 days before the expiry. Can someone please suggest, how i can iterate the reminderDate. What should be right way to do it? As of...
