I'm trying to figure out why we're not delivering one notification type to a particular user. we're now running a custom service portal, and not able to access notification preferences when impersonating the user. I'm trying to ascertain whether ...
What is the difference between assignment rule and data lookup? Does anyone know why we have two different ways to setup assignment rules?I am curious which one to use for the assignment rules for Incidents and Catalog Tasks for Service Requests.1. A...
I cribbed this section of JS, but it only puts up an alert message, while still submitting an empty form. How do I add an abort action to this?if(user == '' || user == 'undefined' || user == 'null' || desc == 'null' || desc == '' || desc == 'undefine...
Hi All,We need to remove ITIL groups for users who have not logged in for the last 45 days and need to need to send notifications after ITIL groups removal. I attempted to use userGroup.deleteMultiple() and deleteRecord() methods, but they are not fu...
In my instance I have 7 Unmapped tables.How can I find out what the seven tables are? Also, I understand that an Unmapped table is a custom table, is that correct?
Hi, all!As a platform administrator overseeing Now Platform functions (Virtual Agent and Employee Center), I've been exploring ways to optimize our operations.Given my recent dive into ServiceNow ITSM, I believe it could be a valuable tool for handli...
I need to display the checked checkbox value in the email notification for the approver.The email notification was written on the sysapproval table.Whichever the check box I check it has to display in the email.
Enterprise privacy AG which i have selected as an assignment group , assigned to field is not searching for the user record. it just stuck there. when i click reference icon
Hi all,We are using the excellent Data Certification plugin to have Ci owners verify the Ci's under their control.If the Ci owner updates the Ci, we have the "Updated" field that gets the new timestamp.But we also want a timestamp on the Ci record li...
I have a requirement to only allow a specific group write access to certain fields on the CMDB. This access is needed because certain CIs are manually entered also there may be a time with certain information does not come over and the fields need t...
Hi, When a change request moves to stage "Implement", two change tasks are created automatically. "Implement" and "Post implementation testing". I want to make it so these tasks don't get created. I found a stage in the workflow where it activates an...
Hi I hope someone can help me with the issue I am having right now. I have made so much investigation but without success. I was trying to create a report which would show the time for groups to approve the Change Records. I have found a really good...
Hello Experts,i have below scenario:Create UI action to restart cancelled/rejected Requested ItemName: RestartAvailable when state = Closed Skipped or Closed IncompleteRequires role Catalog AdminIf Parent REQ is closed, mark as active and set state t...
Hi, we have a requirement wherein the end date should always fall on Friday. I am newbie in terms of scripting, asking advices on how to do catalog client script. I tried researching and can use the dayofWeek function? Can anyone help me?
To hide a view for a specific table (like view : Default view) Any idea how to resolve the above example task.