Hi Team, In my instance one of inbound action has already created, by using of that RITM has been created. now I have added some of new email id in same inbound action witch is working fine in dev and test instance email and tickets both are generate...
When we Click on Create Knowledge button on Resolved Cases getting error message that Knowledge Record Not found on CSM WorkSpace only and it is working fine in Servicenow Backend(Native) view. We are facing this after Washington DC Patch 6 Upgrade. ...
Hello Everyone, We have requirement, where we need to allow user to create request multiple RITMs from single order guide. Can anyone suggest solution for this, without adding item to CART, can we allow user to create request? Thanks in Advance
How to set this Condition after catalog creation If End user submit the form then Approval to go "Network" group.Approval is approved after trigger task and assignment group Database group name.
Hi, My company wants me to setup the ability to login via userPrincipalName as well as SAMAccountName. Currently we use LDAP and the SAM is used to authenticate, the UserID field is populated with the SAMAccountName. My question is, how can I get...
Computed Field "Software Assign Date" (Datetime) Minimum Metric Date when reassigned to the Software group for the first time.Please give suggestions .
Hi All, We have a requirement to send files from ServiceNow to Sftp, how we can achieve this? Are there any plugins or out-of-the-box options available for this?
Hi All,There is an OOB field Mobile phone (ph_number type) field on sys_user and it is on the form. When a user enters a 10 digit number it is formatted to (xxx) xxx-xxxx. I do not see any client script or dictionary configurations. How to find where...
How to create/insert a new record in a custom table using Flow Designer.
I have a few articles that are marked Public and the attachment link is checked. The understanding of the KB Manager is that the Public role is so that all company users can read the article which is what is required. I understand the public role on ...
HiI am trying to make a report that makes a graph (Time series reports graph) that shows me the number of incidents in agents Queue end of the day for a week or month for 6 mouthsthe Goal is to see if the system of assigning incidents is fair and equ...
Instead of going to the implement state, one of my change requests was abruptly switched from the scheduled state to the new state.I'm looking for the cause, but I'm not finding anything. Is there a way to help explain why this is happening?
Hi there I'm getting error as Script: Error parsing JSON response: Unexpected token:Help me to fix it (function executeRule(current, previous /*null when async*/) { var targetInstanceURL = 'https://dev185360.service-now.com/'; var targetUse...
Hello, This line I have used to check attachment mandatory during the request submission and is working as expected...now attachment is mandatory while submitting request. "this.document.getElementsByClassName('get-attachment').length==0". Can someon...
Hi all,Below is my requriment i have already create a function in script include and catalog client script but it is not working as expected below i share script and screenshots Update the oneCatalogUtils Script Include to add a new function verif...
