Issue with scripted rest api code (base64 decoding)

[Balakrishna_ABK]

I have used following code for inbound scripted rest api create incident

(function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {
    gs.log("SOC REST API request body: " + request.body);
    // implement resource here
    var incomingBody = request.body.dataString; // request.body.data; 

   var parsedData = JSON.parse(incomingBody);
    
    var shortDesc = base64Decode(parsedData.short_description);
    var cat = parsedData.category;
    gs.log("cat- CREATE" + cat);
    var subcat = parsedData.subcategory;
    

    var corid = parsedData.correlation_id;
    var cordis = parsedData.correlation_display;
    var pri = parsedData.priority;
    var holdres = parsedData.hold_reason;
    var ser = parsedData.business_service;
    var seroff = parsedData.service_offering;
    var prb_id = parsedData.problem_id;
    var urg = parsedData.urgency;
    var imp = parsedData.impact;
    var worknotes = parsedData.work_notes;
    var trans_type = parsedData.u_transaction_type;
    var comp = parsedData.company;
    var sta = parsedData.state;
    var assgrp = "";
    var group = new GlideRecord("sys_user_group");
    group.addQuery("name", parsedData.assignment_group);
    group.query();
    if (group.next()) {
        assgrp = group.sys_id;
    }
    var tkt_type = parsedData.u_ticket_type;
    var con_type = parsedData.contact_type;
    var call_id = parsedData.caller_id;
    var comm = parsedData.comments;
   
    var desc = base64Decode(parsedData.description); 

    var gr = new GlideRecord("incident");
    gr.initialize();
    gr.short_description = shortDesc;
    gr.category = cat;
    gs.log("gr.cat- CREATE" + gr.category);
    gr.subcategory = subcat;
    gs.log("gr.subcategory- CREATE" + gr.subcategory);
    gr.correlation_id = corid;
    gr.correlation_display = cordis;
    gr.priority = pri;
    gr.urgency = urg;
    gr.impact = imp;
    gr.work_notes = worknotes;
    gr.state = sta;
    gr.assignment_group = assgrp;
    gr.company = comp;
    gr.u_transaction_type = trans_type;
    gr.u_ticket_type = tkt_type;
    
    gr.comments = comm;
    gr.caller_id = call_id;
    gr.hold_reason = holdres;
    gr.problem_id = prb_id;

    gr.description = desc;
    gr.business_service = ser;
    gr.service_offering = seroff;

    gr.insert();
    var body = {};
    body.number = gr.number;
    //    body.state = gr.state;
    response.setBody(body);

})(request, response);

However Iam getting error when there is a payload with special characters in des and shortdes.
I have used base64 decode method to match with base64 encode .
please suggest better code.

[Pavankumar_1 · Accepted solution]

Hi,

If you use request.body.data to get payload then it should work but you are using request.body.dataString may that is the reason throwing error

Thanks,

Pavankumar

[Balakrishna_ABK]

Hi Pavan
You are right its working, Tq for your quick reply

[Balakrishna_ABK]

Hi Pavan, 
all fields are populating well except service and service offering
is that due to Task table, do I need to change the code ?

[Ankur Bawiskar]

Hi,

Can you share how does your JSON request look like?

which content are you trying to decode?

Regards
Ankur