Chat Agent not available for virtual Agent

abirakundu23
Mega Sage

‎05-05-2022 05:50 AM

Hello All / @Mark Roethof ,

I my PDI, when click on  VA chat  icon shows message the "No chat Agent Currently Available". How can activate agent ?

Please guide me for stepping and solution.
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Wayne Richmond
Tera Guru

‎05-05-2022 06:48 AM

You need to assign a chat queue (a user group) and ensure a member of that group is online. Create a chat queue via 'Queues' under Connect in the navigation menu. Then go to 'Chat Setup' and assign your queue to the Global Fulfiller UI: 

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abirakundu23
Mega Sage
In response to Wayne Richmond

‎05-05-2022 07:02 AM

Hi Wayne,

Please provide the proper path from where we can create a chat queue.

How we can assign queue to global Fuilfiler ?

Please explain clearly.

 

 

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Wayne Richmond
Tera Guru

‎05-05-2022 06:50 AM

If you want Virtual Agent chat bot, make sure you've enabled the plugin. 

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dave_greene
ServiceNow Employee
ServiceNow Employee

‎05-05-2022 06:58 AM

You need to have a queue with a group set up. At least one of those people has to be logged in and set to available for it not to be greyed out. 

This doc should help with the entire setup:
https://docs.servicenow.com/bundle/rome-now-intelligence/page/administer/live-agent/task/configure-live-agent.html

 

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