- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-29-2019 06:24 PM
Hi,
One of my customers is running Windows 7 Operating system, he uses Chrome (he is on the latest: Version 74.0.3729.108 (Official Build) (64-bit)) as his preferred browser. He has one or two other tabs open in Chrome with stuff he is working on, but as soon as he goes to ServiceNow to access our ServiceNow client, his whole Chrome session crashes completely. (PS - it works fine when he uses IE or Firefox)
Any suggestions or help please?
Thanks!
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-22-2019 01:07 PM
Sorry I only reply now, have been working on a critical project.
Update is that uninstalling and reinstalling also did not work. However, the user is happy to use IE and Firefox, and I have thus resolved my ticket in our ServiceNow instance.
Thanks for your inputs as well.
All the best.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-29-2019 07:20 PM
Did Incognito windows crashes too??
Try clearing the browser cache and instance cache and see if that makes any difference.
For instance cache.
https://YourInstanceName.service-now.com/cache.do
For Browser cache.
https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
Please mark my response as correct and helpful if it helped solved your question.
-Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-30-2019 01:05 PM
Thanks, tried all that and still keeps on crashing.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-30-2019 01:52 PM
I don't think this would an issue with instance.
It happens to other users who are running on win7 and chrome??
Try uninstalling and reinstalling chrome application on the affected User's PC/VM and see if that makes any difference.
Please mark my response as correct and helpful if it helped solved your question.
-Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-05-2019 01:32 PM
I also don't think it is the instance that is causing this.
My customer is the only one in his company that is still running Windows 7 on his PC. I will go back to him and suggest to him to uninstall and reinstall Chrome, and if that does not work, then he must continue to use IE or Firefox.
Thank you for your assistance. 🙂
