CIS-ITSM Exam Preparation

Patrick Fedigan · ‎10-17-2017

Hello all,

Is the best place to prepare for the ITSM exam the documentation?

I've grasped a strong understanding of the baseline functionality and architecture of each domain but I am curious where I can go to better prepare for the Business Cases and Proven Practices questions. For example, from the blueprint:

Any info will be helpful. Thanks!

(Looking for official ServiceNow materials only)

Shiva Thomas · ‎12-20-2017

Hi Patrick,

The best places are the official courses given by ServiceNow. The classes come with a paper course that cover everything you need for the exams.

This is the fastest, easiest, but also the most expensive learning path.

ServiceNow Training and Certification | ITSM Training | ServiceNow

I'm an autodidact and I like to learn by myself, so I've always used alternative methods, and yes, the documentation site is a nice tool to learn. Playing with a Personal Developper Instance is also recommended. As an official ServiceNow Partner (and you possibly are if you target CIS) your best bet is to use the amazing learning material from the DELIVER Learning Path of the Partner Portal.

If you already have experience in the platform, and are ITIL Foundation certified you could also get some nice tips and training from two of my articles:

Exam Review: Certified Implementation Specialist — IT Service Management

How to progress from ServiceNow Administrator to Implementation Specialist

View solution in original post

Shiva Thomas · ‎12-20-2017

Hi Patrick,

The best places are the official courses given by ServiceNow. The classes come with a paper course that cover everything you need for the exams.

This is the fastest, easiest, but also the most expensive learning path.

ServiceNow Training and Certification | ITSM Training | ServiceNow

I'm an autodidact and I like to learn by myself, so I've always used alternative methods, and yes, the documentation site is a nice tool to learn. Playing with a Personal Developper Instance is also recommended. As an official ServiceNow Partner (and you possibly are if you target CIS) your best bet is to use the amazing learning material from the DELIVER Learning Path of the Partner Portal.

If you already have experience in the platform, and are ITIL Foundation certified you could also get some nice tips and training from two of my articles:

Exam Review: Certified Implementation Specialist — IT Service Management

How to progress from ServiceNow Administrator to Implementation Specialist

Hitesh targe · ‎03-09-2018

Hi,

CIS ITSM mock test now available in udemy.com. mock test can be found at below url.

https://www.udemy.com/servicenow-implementation-itsm-mock-test-latest-march-2018/

Thanks

Steve Ellis · ‎08-28-2018

No longer available

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