Catalogue Builder
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02-29-2024 04:28 AM
HI,
User not authorized in the catalogue builder to edit any of the items, Even the owner of the catalogue item is not able to edit.
The user has catalog_admin role
When tried to open in the builder
"You are not authorized to edit this record."
What else can I check or is there something I am missing here.
Thank You!
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02-29-2024 04:31 AM
Hi @JoE7289e
Please check is that item check out at native view , under maintain item.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-01-2024 04:01 AM
Can't access catalogue builder at all
any items in fact
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03-01-2024 04:05 AM
Hi @JoE7289e
Seems you need to log a Now Support case only.
https://www.servicenow.com/community/itsm-forum/unable-to-access-catalog-builder/m-p/495368
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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