Close a change request using rest API

[Jaydeep Yadav]

Hi Everyone,

How to Close a change request using rest API.

Tried PATCH request to  https://XXXXdev.service-now.com/api/sn_chg_rest/change/{sys_id}

and providing close code, close note and state,

close code and notes are updating but the state is not changing to close state.

Please help.

Regards,

Jaydeep Yadav

[AnveshKumar M]

Hi @Jaydeep Yadav 

Have you checked the system log for any error or warnings?

[Jaydeep Yadav]

Hi @AnveshKumar M  ,

Thanks for responding.
No errors/warnings are there in Logs.

Regards,
Jaydeep Yadav

[AnveshKumar M]

@Jaydeep Yadav 

What is the type of change you are trying to close?

I tried this using the same PATCH, it worked perfectly.

End Point: PATCH https://dev95429.service-now.com/api/sn_chg_rest/change/{sys_id}

Body: {"close_code":"successful","close_notes":"test notes","state":"3"}

[Jaydeep Yadav]

Hi @AnveshKumar M ,

We are trying to close standard change,

Also, We have made state field as read only, hence rest api is not able to change the states.

Regards,

Jaydeep Yadav