Close multiple tasks

paulsheraton · ‎05-27-2016

Hello

We used Service Now at my work and for example every new starter that joins the company we the helpdesk get 50 tasks created.

It is very slow to close them all one at a time.

Is there a way to easily close more than one task at a time?

It is unlikely I will have the authority to ask anyone to change the code so it has been something that Service Now does out the box.

Cheers

Paul S

Chuck Tomasi · ‎05-27-2016

Depending on how your system is configured, you may be able to edit directly from the list. Depending on your platform, you hold a key, drag your mouse, and you can select the State field, for example, on multiple records and update it once to affect all selected records.

Editing Lists - ServiceNow Wiki

View solution in original post

sergiu_panaite · ‎05-27-2016

Hi Paul,

One way you could do it is by creating a script include that would have a javascript to close multiple tasks via GlideRecord call and and a UI page where you could enter a condition that would call the script and close all tasks in one go.

Regards,

Mike Allen · ‎05-27-2016

If your task list is greater than the number of lines you have per page, you can right-click the top of the list and select Update All, choose state as Closed, then submit.