closure codes and closure notes are mandatory

[Adarsh15]

Hi,

I have a requirement where the user are able to close the incident from the list view without the closure notes and closure codes.

I need to make sure they should fill the close notes and close codes before resolving or closing the ticket.

I have tried different methods including data policy but it was not working. Finally I wrote an onCell edit client script which is as follows,

if(newValue == 6 || newValue ==7){
alert("Closure notes and Configuration Item are mandatory");
saveAndClose = false;
}else{
saveAndClose = true;
}
callback(saveAndClose);

Problem with this is like after inserting the close codes and close notes from list view still it is showing that alert.

Can anyone help me with the above code , where I can check if the close code and close notes are empty.

Thanks in advance

[Mark Roethof]

Hi there,

You could expand your condition, checking if the close notes are filled. This would prevent showing the error over and over.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Adarsh15]

Can you please help me with the code!! 

[Harshal Gawali · Accepted solution]

Hi Adarsh,

I have tried Data policy in my PDI & it is working fine. what condition are you adding in data policy?

For reference, check below screenshot.

Regards,

Harshal.

[Adarsh15]

Hi Harshal,

There is already a data policy available but it is kept inactive.

When it is turned active user are not able to create incidents.

I tried the same data policy it was not working