closure codes and closure notes are mandatory

[Adarsh15]

Hi,

I have a requirement where the user are able to close the incident from the list view without the closure notes and closure codes.

I need to make sure they should fill the close notes and close codes before resolving or closing the ticket.

I have tried different methods including data policy but it was not working. Finally I wrote an onCell edit client script which is as follows,

if(newValue == 6 || newValue ==7){
alert("Closure notes and Configuration Item are mandatory");
saveAndClose = false;
}else{
saveAndClose = true;
}
callback(saveAndClose);

Problem with this is like after inserting the close codes and close notes from list view still it is showing that alert.

Can anyone help me with the above code , where I can check if the close code and close notes are empty.

Thanks in advance

[Adarsh15]

Hi Ankur,

Yes actually there was an issue with data policy condition.

Thank you so much

[Gunjan Kiratkar]

Hi

did you get chance to implement the client script which I have pasted in my previous reply. If you want to handle this dedicatedly with client script then just copy past that client script and script include.

Thanks ,

Gunjan

[Adarsh15]

Hi Gunjan,

Still it was not working...

[Baishamya Mishr]

Hello.

I have somewhat different issue. 
While some change requests are created, active=true, in the same time the close code is updated as Successful. Also in some cases, closed time and closed by is also getting updated while the ticket is active.

Any idea why we are seeing this certain behavior?