CMDB category and subcategory
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08-31-2018 05:20 PM
I would like to clean up some of my CI maintenance forms and I keep coming across a "Category" and "Subcategory" attribute. Does anyone know what these attributes are used for in the CMDB or asset systems? They get filled in with values from the cmdb_categories table when a new CI is added. The defaults are based on the CI class but they don’t seem to change if the class changes. Are they used by any system processes or can I safely remove them from data maintenance forms and just ignore them?
Thanks in advance,
Eric...
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09-04-2018 08:58 AM
They started getting populated automatically at some point. I ignore them. If a CI is worth categorizing, then it is worth either defining a specific field to represent the specific way you are categorizing the CI, or a new CI class to represent that CI. I would never use a field like Category, because the meaning of the field is too broad to be used in any reliable or meaningful way.
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09-04-2018 10:51 AM
Thanks for the response. I agree that the reason we have different CI classes is to allow categorization of the assets. I suppose an additional category and subcategory could be used to organize things by something other than asset classification. My main concern is that the fields may be used by some other process in ServiceNow. But since they can be changed manually and are not forced by the system, I think I will just ignore them for now and see what happens.
