Approval is approved but still Approval state is showing as Requested in Request table
Hi, Even if the approval is approved, the approval field value in the request table is showing as Requested. Any suggestions how to fix this
Forum Posts
If 'Valid to' field is left empty, then knowledge article should not expire....
If 'Valid to' field is left empty in knowledge article, then article should not expire and should be visible in service portal.How can we achieve this?
Enbaling UI action in service portal
Hello AllI have one Ui action called clone Ritm button under the servicenow catalog workspace but it's not display in Service portal when I am opening same ritm number in Service portal. Kindly help me how to enable same button in SP with same functi...
Count task duration
Hello experts How to calculate the start date, end date, and time of the task and pass this time to another duration field (automatic), For example, in total, I worked 2 hours. This is 2 hours of data. How do I pass this time to the total duration fi...
Risk Assessment Evaluation via script
Hello Experts, I'm working on automatic change record creation where the risk assessment values are always going to be the same for the automatically created changes. I know that these are intended to be completed by hand, but for audit purposes, th...
Report on Assignment Group status on last 6 months
I am trying to find out what SC_Task were assigned to group ,The Catalog task table is not giving results older than 3 months , where exactly do we need to increase the duration from 3 months to 1 year ? Please help!
Global Search result
Hi Team,I added a search source for my table, and add it to the Now Experience Search Configuration.But I cannot search for that table. cause there no tab for my table in the result page.It can only show incident, change request, change tasks...like ...
Unable to find catalog item on the portal
Unable to find catalog item through meta data words. If we give exact name, then we can find.We found a kb article where it suggested to change the search limit through a oob system property "glide.ts.max_wildcard_expansion" which is set to 500 but s...
email.body_text is not working in my Inbound email Action.
email.body_text is not working in my Inbound email Action. As soon as controller is reaching to execute this line of code it isn't proceeding further.And, I have used below links for references. Where it is clearly mentioned to use email.body_text to...
Resolved! Find Visual Task Board containing a given Private Tasks
Dear, I have a list of Private Tasks. I like to add a column with the name of the Visual Task Board (VTB) where the Private Task belongs to. How can I show the name of the VTB from the table list 'Task.list'? Many thanks!-Jo-
Resolved! how to check if list type field contains all inactive users
Hi Community, I have requirement where i have to check if list type field contains all inactive usersplease correct my below codein this code i'm getting any one is inactive user but i want all inactive then show msgvar gr = new GlideRecord('sys_user...
Resolved! Inbound action "Update Change task"
Hello, When 'A' user mentions name of a 'B' user in the work notes of 'Change Task' record then one email is triggering to 'B' user. Here 'B' is an end user.When 'B' replies to that email then that reply should be captured in work notes. There is OOB...
Customer Portal - My Tickets widget
How can I display Short Description of a Catalog Item on the My Tickets widget Incidents are display short descriptionCatalog requests are displaying the Catalog Item name. I would like to display the Short Description of the Request
Resolved! Chat GPT (OpenAI) integration help
Hello, I am trying to get Chat GPT (OpenAI) integration to work on my PDI. The API yet is correct however, it keeps coming back with the error - { "error": { "message": "you must provide a model parameter", "type": "invalid_reques...
Visual Task board
Hey Community! Seeking guidance on Visual Task Boards in ServiceNow. How can I access this module and create/manage different boards for my teams? Also, what specific roles are required to undertake these tasks effectively? Any insights or advice wou...
