CMDB Search not working in Global Search

[psyherin]

Hi,

I have recently installed CMDB Search plugin in my PDI to test the functionality. As per the docs https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/product/configuration... Activating CMDB Search triggers Zing text search indexing of all CMDB tables, since the Zing search engine is required for some CMDB Searches. Under text indexes I can see it has already completed the indexing and I have tried regenerating text indexes but it is still not working. 

Am I missing something here? Is there additional configuration required?

Thank you in advance.

[Community Alums]

HI @Herin ,

There is a search group Module under system definition Application.If you notice there. you may have to create one record for cmdb_ci table under Task search group.

Also,

If you do not generate the text index for the cmdb table, then we do not generate the corresponding ts_document records that allow the system to search for terms inside this table and will return 0 results.

1) Go to the dictionary table (sys_dictionary)

2) Look for the table you want to enable text indexing for by searching for the cmdb_ci table on the Table column.

3) Open the 'Collection' Type record on this list in the dictionary.

4) Click on Generate Text Index.  (See highlighted UI Action on screenshot)

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[psyherin]

Hi Sandeep,

Thanks for the info, there is already a text search group for CMDB 

I dont see option to Generate Text index on cmdb_ci table instead I can see it on cmdb table.

[Community Alums]

Hi ,

To generate text index follow my other half of the answer:

1) Go to the dictionary table (sys_dictionary)

2) Look for the table you want to enable text indexing for by searching for the cmdb_ci table on the Table column.

3) Open the 'Collection' Type record on this list in the dictionary.

4) Click on Generate Text Index.  (See highlighted UI Action on screenshot)

[psyherin]

Apologies may be I was not clear earlier but I have gone through the same steps earlier as well but I dont see the option to Generate Text Index.