CMDBHealth Staleness

[Juanjo]

Hi, i can see two errors y "System Log -> Node Log File Browser" what stop Staleness metric processor and the creation of Stale Tasks:

1st error:

-------------

****STALENESS time out. Exiting this processor run

I think this is related with de system property glide.cmdb.health.metricProcessor.maxRunningTime, i think it is really seconds and not minutes

2nd error:

--------------

Really 1st error is not important for me, i can overtake it, but this second happen radomly:

****CMDBHealth : STALENESS Not evaluating score because active sub metric DUPLICATE is currently being processed

The core of the problem is that four metrics are started at the same time by the next script:

 SNC.MetricProcessorScript.correctnessManager();

These metrics are shown in the log:

Init Duplicate , Failures {}
Init Orphan , Failures {}
Init Staleness , Failures {}
Init Duplicate , Failures {}

But the order change radomly and only execute the first metric, i this example, because Duplicate is started first, no more metrics in the same package can be executed.

¿There are some script to excute an individual metric? For example:

¿¿¿  SNC.MetricProcessorScript.metric('some metric'); ???

Thanks in advance

[Juanjo]

I can execute only Staleness with:

SNC.MetricProcessorScript.stalenessProcessor(0);

And i can see in the log that it finish correctly.

But no stale task is created, i have a CI modified with last dicovery and updated in 2017. Some times works and some times not work and i haven't errors in my log:

Line 1368: 02:46:54.110    Info    worker.7        worker.7 txid=b526ee524fd1 CMDBHealth : Init Staleness , Failures {global=1}
Line 1388: 02:46:54.135    Info    worker.7        worker.7 txid=b526ee524fd1 CMDBHealth : Staleness: Start CMDB health score calculation ...
Line 1389: 02:46:54.135    Info    worker.7        worker.7 txid=b526ee524fd1 CMDBHealth : CMDB: Staleness: Processing score calculation in domain 'global'
Line 1392: 02:46:54.138    Info    worker.7        worker.7 txid=b526ee524fd1 CMDBHealth : Staleness: Complete CMDB health score calculation.
Line 1393: 02:46:54.139    Info    worker.7        worker.7 txid=b526ee524fd1 CMDBHealth : [ScoreManager]: STALENESS : Time taken for CMDB score calculation: 22 ms
Line 1394: 02:46:54.147    Info    worker.7        worker.7 txid=b526ee524fd1 CMDBHealth : Staleness: Start Service health score calculation ...
Line 1395: 02:46:54.147    Info    worker.7        worker.7 txid=b526ee524fd1 CMDBHealth : Service: Staleness: Processing score calculation in domain 'global'
Line 1396: 02:46:54.150    Info    worker.7        worker.7 txid=b526ee524fd1 CMDBHealth : Staleness: Complete Service health score calculation.
Line 1397: 02:46:54.150    Info    worker.7        worker.7 txid=b526ee524fd1 CMDBHealth : [ScoreManager]: STALENESS : Time taken for Service score calculation: 11 ms
Line 1398: 02:46:54.151    Info    worker.7        worker.7 txid=b526ee524fd1 CMDBHealth : Staleness: Start Group health score calculation ...
Line 1399: 02:46:54.151    Info    worker.7        worker.7 txid=b526ee524fd1 CMDBHealth : Group: Staleness: Processing score calculation in domain 'global'
Line 1400: 02:46:54.153    Info    worker.7        worker.7 txid=b526ee524fd1 CMDBHealth : Staleness: Complete Group health score calculation.
Line 1401: 02:46:54.153    Info    worker.7        worker.7 txid=b526ee524fd1 CMDBHealth : [ScoreManager]: STALENESS : Time taken for Group score calculation: 3 ms
Line 1402: 02:46:54.183    Info    worker.7        worker.7 txid=b526ee524fd1 CMDBHealth : [ScoreManager]: STALENESS : Time taken for close method: 30 ms
Line 1403: 02:46:54.183    Info    worker.7        worker.7 txid=b526ee524fd1 CMDBHealth : [ScoreManager]: STALENESS : Total time taken for score calculation: 66 ms

Just a big sh...t

[Kalaiarasan Pus]

Created a support ticket? What was the response?

[Juanjo]

I haven't created a support ticket at the moment

[Kalaiarasan Pus]

I feel that is your best bet for resolution here