Right click option is not working on Incident and Problem form

cnu1916
Kilo Explorer

‎10-23-2018 09:51 PM

Hi All,

 

After Kingston patch 9 upgrade, somehow right click option is not working on Incident form. I have checked some client scripts and UI policies but could not find which one is exactly causing the issue. Can someone please advise to resolve the issue at earliest. Appreciate your help in advance.

find_real_file.png

Thanks,

Srinivas.

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Rajesh M1
Giga Guru

‎10-23-2018 09:54 PM

Hi,

 

There will some error in your client script/UI policy or UI action code. Check in browser console to locate the bug.

 

Mark answer as correct/helpful if above suggestion helps.

 

Regards,

Rajesh M.

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cnu1916
Kilo Explorer
In response to Rajesh M1

‎10-23-2018 10:03 PM

Hi Rajesh,

 

Thanks for your reply. 

I have checked the browser console and found below error but I could not find which one is causing the issue.

 

find_real_file.png

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p t1
Kilo Sage

‎10-23-2018 10:19 PM

Hi,

 

Check ui policy/client script running on incident table. 

Because of DOM manipulation you are not finding right click option..

Check ui policy because of that you are finding this issue..

 

Thanks

 

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AbdulAzeez
Mega Guru

‎10-23-2018 11:39 PM

It is Known Error post Kingston form unable to Save & Right Click is not working. Please try to read below article and create a new property under sys_properties.LIST table glide.sc.use_sc_form_v2" of type True|False & Set value to "false" .

 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0690187

 

 

Please Mark Help / Correct based on the impact of the response.

Abdul Azeez