Combining "incident and task" listings into one centralized workspace

garybray · ‎10-20-2016

90% of the time our service desk assigns us a task and the other 10% of the time they assign us an incident. How can we combine the "tasks" and "incident" listings into one centralized listing/workspace. I've tried using the change layout feature as well as filters to no avail.

Chuck Tomasi · ‎10-20-2016

Hi Gary,

Check out the "My Work" module under Service Desk. I think you'll find it does what you want (and likely more.)

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David J1 · ‎07-25-2018

I am wanting to combine Incidents and Tasks but cannot see a 'My Work' module. How do we initiate this please?

kmoussa · ‎07-26-2018

I think My Work is OOB under Self-Service application so it should be there. Otherwise create a new module with a Link Type - List of Records, Table - Task [task], Filter - Assigned to is javascript:getMyAssignments()