Comments and work notes Toggle

[Jack9]

Hi,

I have been looking everywhere but cannot find any UI Macro, UI Policy or Client Script that is responsible for the behavior of comments and work notes fields on the Incident form.

I want to disable the toggle that merges the two fields together. I want the form to always show both fields and remove the ability to merge them.

Here are some screenshots of what i am talking about:

[darius_koohmare]

Not sure if this is the only method, but one thing you can do is set the property glide.ui16.live_forms.enabled to false. You lose live form functionality which is more than just the merged fields.

[Jack9]

Thanks for the reply but it's a bit overkill for me. I need to keep the Live Forms

[drjohnchun · Accepted solution]

There's been much discussion on this new feature that was introduced with the Geneva release. As far as I know, there's no way to disable, remove or override this feature in a clean way. The best workaround I've seen is from SN Pro Tips — ServiceNow: What's New in Geneva & UI16 (Pt. 2)   where you simply set the default User Preference to show both fields (this still allows users to merge the fields, however). The steps are

1. Type in "sys_user_preference.list" in the Navigator filter and hit Enter.

   
   
2. Click New and set
   Name: glide.ui.activity_stream.multiple_inputs
   System: checked
   Users: leave blank (important)
   Type: string
   Value: true
3. Click Submit.

This will show both fields by default for the users who have not set this preference yet. This is not exactly what you were looking for but might come close.

Hope this helps.

Please feel free to connect, follow, mark helpful / answer, like, endorse.

John Chun, PhD PMP

Winner of November 2016 Members' Choice Award