compose email with different templates

[Peter Halsema]

We are currently using email from a base-table. (e.g. incident) and when you press on the mail-button it opens the email-client (with prefilled a signature). in the email-screen, we then would like to select a choice. and based on that choice it adds in different information (with email-script) its a bit like quick (canned) messages. 

but the disadvantage from quick-messages is that you cannot use email-script. So is there a way to accomplish this functionality.

I prefer smth like this in stead of adding a field on e.g. incident table with a template to choose, or a new (extra)email-button.

I also cannot find popupOpenEmailClient in where I can e.g. tweak some code.

[Brian Lancaster]

I believe you override the email client template with your own.  And it looks like if you change it to plain text you can put a mail script in it.

[Peter Halsema]

Dear Brian,

I don't know what you mean.
yes I know I can create a email client template. (and we also use it)

but I actually want to open the email-form (by pressing the button.) and in that (compose-email)screen I want to add a new field. (where I can make a selection which client-template I would like to use.) e.g. email to caller / or email to supplier. 

I could also make a email-script that contains it all, and the user has to remove the fields/lines he dont want. but that is not "sleek".

some guidelines are appreciated

[Peter Halsema]

I eventually found the thing I was looking for. and it was not as I first expected, but is using a ui-page that is doing the picking-trick.

https://community.servicenow.com/community?id=community_question&sys_id=537b8361db9cdbc01dcaf3231f96195f

[Brian Lancaster]

Glad you found that as I clearly misunderstood what you were asking.