Configuration Item on Incident

John Vo1 · ‎01-19-2017

When I click on the magnifying glass under incident for configuration item the list comes up, but pulls in everything from software to application. How do I get it to just pull in the parent CIs of computers and servers only?

Steven1 · ‎01-19-2017

1. Right click the configuration item field and select "Configure dictionary"

2. Under "Dictionary overrides" related list click "New"

3. Select -- > Table : Incident

4. Check "Override reference qualifier"

5. add this --- > sys_class_name=cmdb_ci_computer^ORsys_class_name=cmdb_ci_server

View solution in original post

Steven1 · ‎01-19-2017

1. Navigate to the CMDB_CI table

Build your condition and copy the query

Encoded Query Strings - ServiceNow Wiki

Steven1 · ‎01-19-2017

CMDB CI 2 - YouTube

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John Vo1 · ‎01-19-2017

Thanks again for your help on this Steven... Much appreciated....

John