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Configuration Item on Incident

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John Vo1
Tera Guru

‎01-19-2017 10:27 AM

When I click on the magnifying glass under incident for configuration item the list comes up, but pulls in everything from software to application.   How do I get it to just pull in the parent CIs of computers and servers only?  

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Steven1
Tera Expert

‎01-19-2017 10:52 AM

1. Right click the configuration item field and select "Configure dictionary"


2. Under "Dictionary overrides" related list click "New"


3. Select -- > Table : Incident


4. Check "Override reference qualifier"


5. add this --- > sys_class_name=cmdb_ci_computer^ORsys_class_name=cmdb_ci_server


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Steven1
Tera Expert
In response to John Vo1

‎01-19-2017 11:52 AM

1. Navigate to the CMDB_CI table


Build your condition and copy the query


Encoded Query Strings - ServiceNow Wiki



Configuration_Items___ServiceNow.jpg


Configuration_Items___ServiceNow.jpg


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Steven1
Tera Expert

‎01-19-2017 12:11 PM

CMDB CI 2 - YouTube



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John Vo1
Tera Guru
In response to Steven1

‎01-19-2017 12:48 PM

Thanks again for your help on this Steven... Much appreciated....



John


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