Configure mandatory fields on an incident form (Task 2) ITSM Simulator

[Guichard C]

I've completed Part 1 but don't know where to start to complete Part 2 for the IU Policy

[ICaTonyBalde]

Hello there,

You don't need to add the condition twice, select both options "New" and "Canceled", no need for the "Or" operator.

[sokonkwo84]

I am guessing you already had this figured out but I'm answering in case someone else needs help.

Instead of having two different conditions, you should use "is one of" as your operator and select all the states except New and Cancelled.

[rukshanakir]

Thank you so much this was very helpful

[Sanjay_24]

Thank you @ICaTonyBalde, it works and Task Validated successfully

[MoeG82]

The easiest way to resolve this:

1. Go to the incidents page - Configure > Form Design

mark all fields listed "mandatory" > save

2. Go back to the incident form - Configure > UI Policy > new

fill out short description and "when to apply": State "is one of" -> In progress, On Hold, Resolved, Closed - right click to save and stay on form, then go down to UI Policy actions > new 

ser the field name to "Assigned to" and make mandatory true