Configure mandatory fields on an incident form (Task 2) ITSM Simulator

[Guichard C]

I've completed Part 1 but don't know where to start to complete Part 2 for the IU Policy

[Vijaya_Mnpram]

@GurusankarR @Guichard C  The trick in this task for Mandatory is - For the fields which are inherited from Task table, the Dictionary override should be set to 'Mandatory'. In the given task, they are - Assignment Group, Configuration Item, Short Description (There was no dictionary override for this, and we need to create a new entry only for Mandatory).

For the other fields, which are created only for Incident table, the Mandatory should be set directly on the field level. 

Hope this helps. 

[papillon]

I am having trouble with

2. Using a UI Policy, make the Assigned to field mandatory for all States values except "New" or "Canceled" 

This is what I have below:

[ICaTonyBalde]

Hello there,

You don't need to add the condition twice, select both options "New" and "Canceled", no need for the "Or" operator.

[sokonkwo84]

I am guessing you already had this figured out but I'm answering in case someone else needs help.

Instead of having two different conditions, you should use "is one of" as your operator and select all the states except New and Cancelled.

[rukshanakir]

Thank you so much this was very helpful