Content Item and Maintain Item

[Priya Prakash]

Hi,

What's the difference between Content Item and Maintain Item?

Are they related to each other?

[Alikutty A]

Hello Priya,

Maintain items is an application module that list few types of request items like catalog item, record producer, standard change templates, software catalog, hardware catalog etc. All of these are extended from the base sc_cat_item table and used for request fulfillment from your service catalog. They do create new records ie request orRITM from catalog items or a task based record from a record producer or a change from standard template.

Content item is another table or module extended from the same sc_cat_item and is used to open knowledge articles, static blocks of text, or external web-based content from the service catalog. These items does not create requests or new records for fulfillment process.

Content Items

Thanks!

[Priya Prakash]

Hai,

You describe it very well , Thank you Ali for your reply. 

[Ajaykumar1 · Accepted solution]

Hi Priya,

Admin can define individual catalog items using Service Catalog > Catalog Definition > Maintain Item application. You can create, edit, and copy catalog items.

A content item is a type of Catalog Item (Others are Record Producer and Order Guide). It is a service catalog item that provides information(company policies, List Of Holidays, Password reset process, etc) instead of goods or services.

Mark If Correct/Helpful.

Regards,
Ajay

[Priya Prakash]

Hai Ajay,

Thank you so much for your answer. 

Regards Priya