Hi Priya,
Admin can define individual catalog items using Service Catalog > Catalog Definition > Maintain Item application. You can create, edit, and copy catalog items.
A content item is a type of Catalog Item (Others are Record Producer and Order Guide). It is a service catalog item that provides information(company policies, List Of Holidays, Password reset process, etc) instead of goods or services.
Mark If Correct/Helpful.
Regards,
Ajay
