Copy Change(UI action button from OOB) is not copying all fields of change record

rpoola · ‎12-21-2016

Hi all,

When I click on 'Copy Change' all field are not copying to new record. I have attached screen shots for reference. I have gone through UI Action and related script incudes but somehow i am facing difficulties in resolving this. Can anybody help me out

Michael Fry1 · ‎12-21-2016

Change > Administration > Change Properties - there is a property:

List of attributes (comma-separated) that will be copied from the originating change

You need to update the list with fields you want to copy over.

View solution in original post

Jehiellb · ‎04-24-2020

Hi guys,

I know this is an old post, but just want ask how can I add all the related records when copying a change?

currently only Affected CIs, Impacted Services/CIs, and Change Tasks are able to be copied over to new change.

Any idea how can I achieve this? I tried editing the 'Copy Change' UI Action but I failed, nothing happens.

Just in case you came across with this question, your help will be much appreciated, Thank you in advance!