Hi Danielle,
Just to verify, you want to copy the result field on the change task to the change request when it is closed?
Here is the way I solved it based on my assumption stated above:
1) I created a field on change task called "u_result"
2) I created a filed on change request called "u_result"
3) I created a business rules called "Copy result from task to change" on the "change_task" table.
4) I set the When to "after" and checked the "Update" condition on the right
5) I also added a condition "State" changes to "closed complete" and "Result" is not empty condition.
6) Here is the script that I ran in my business rule.
(function executeRule(current, previous /*null when async*/) {
// Add your code here
var cr = new GlideRecord('change_request');
if(cr.get(current.change_request)) {
cr.u_result = current.u_result;
cr.update();
}
})(current, previous);
7) When you close your change task, the value in the result field is copied to the change request result field.
😎 NOTE: If you have multiple change tasks and want to copy all result fields to the change request, you need to update the code in the business rule to append instead of replace.
cr.u_result += current.u_result;
