Hello All,We have one email ID (for eg : abc@xyz.com) provided by our client, when we send email to that email ID , it gets receive in office 365. But it doesn't redirect to our ServiceNow instance.Any help would be appreciated .Thank you!
Hi all, Is there a way to add discuss button for sidebar communication to Service Operations Workplace? Unfortunately the following documentation does not answer the question because in SOW Actions are no Task actions available. https://docs.servicen...
I had a requirement to restrict all the Incidents from the members of "Group A" except the incidents assigned to "Group A".I had written a query business rule and the rule is working without any issues. But now the issue is if the user from the "Gro...
Hi. Sorry - a beginners question. In order to introduce a Business Rule to prevent closure of a RITM if there are outstanding Approval Requests, we need our ITIL agents (role = itil) to be able to set the State of an Approval Request to "No Longer R...
Hi Folks, on the Employee Portal, users get an option to "Enable Analytics", under their profile. I've searched the community as well as SN Docs, and I am coming up short of an answer. What does enabling "Analytics" do for the end user? Thanks in ad...
How to set show only active RITM records in assessment metric questions - fliter condition or reference qualifier
Hello Is there a way we can remove the 'instances' button from the top right corner of the homepage. You can already change instances form the settings, and we only have one instance that majority of people can access so it seems confusing being at t...
We have a requirement copy Incident we have OOB UI action when we have copied the same function and use this as a button It is not working at all , can some one please guide me how do i fix this ?
Hi Team Below is the code working fine for article that passed 5days on valid to, and retire articles. But I want to retire all the articles if any one of the article met the valid to date condition 5days. irrespective of state they are and version....
Hi, Create a schedule job with the below conditions, 1.It should Create Incident records, for the first time run it has to create 4 weeks of incident and2.later on for Every weekend create Incident records for Additional weeks
Hi everyone, I want to add a condition specific to run a step in a catalog item using catalog builder. When i click "add task"... ...OOTB i can set conditions totally restricted: I'll want have more possibilities in this condition. Someone have id...
I need review tasks to not get copied on a change raised using copy change option such that incorrect notifications can be avoided and review tasks wont get added to the new change at new state. I have created before insert/update BR on change task t...
Hi, How to create button on header in csm portal and once I click on that button it should be redirect to case form(Record producer).I need guidence so please help on this, It will be useful. Thanks!
We have 3 SLAs running in Brit, requirement to configure all SLAs to start when condition matches and All SLA's starting should exclude pause time.Eg. INC647466 1.SD SLA 1: INC P1-P4 Response 30M -> SD SLA 4: P2 INC Restoration 8H (tech assigned)->SL...
