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Resolved! Backgorund script

what is the background script for print the active incidents associated to the closed problem and close those incidents?

Resolved! Catalog Items Dont Show Up in Self Service Portal

Hello everyone!My client instance have a problem related to the display of catalog items on the Service Catalog portal.We have another portal for end users in which these offers are being presented correctly, however, on Self-Service - Service Catalo...

Resolved! Document Viewer Displaying Blank Document

We have enabled the Document Viewer plugin on our Incident and Demand tables and when clicking the "View" button next to the attachment the preview of the document is blank with no information visible. We have also enabled Document viewer on our Prob...

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Mitch Moran by Tera Contributor
  • 975 Views
  • 2 replies
  • 0 helpfuls

Inbound action that records the email onto the respective RITM

Hi All,I’m working on the inbound action and need your assistance with the logic:I need to create an inbound action that records the email content onto the respective RITM worknotes/activities.The emails will come from "XYZ@gmail.com," and the subjec...

Bindhu1 by Tera Contributor
  • 300 Views
  • 1 replies
  • 0 helpfuls

GlideAJAX not working for affected CIs list

HelloI have the following need to have a UI Action on the related list "Affected CIs" to create one change request per selected CI.I tried to do so with a mix between a UI Script and a GlideAjax, but GlideAjax gives me a Null answer.Can you help me o...

Resolved! VLookup in reports

Hi Community, If there is vlookup applied in excel, then how to create reports for this? Is there any functionality related to vlookups in servicenow? Thanks,Poorva Bhawsar

Resolved! How is due_date determined on RITM?

Does anyone know how the due date is calculated on RITMs?  I'm in my totally vanilla personal developer Helsinki instance.   Go to the catalog, pick Adobe, and click order now.   A RITM is created with a due date of tomorrow's date.   Looking at the ...

Chris Bui by Giga Expert
  • 10004 Views
  • 6 replies
  • 4 helpfuls

Color scheduled report pdf column

Hi All, We have a requirement where we have to color code the planned start date column as red if the planned start date is passed form the current date and time. OOTB I see the conflict tab and Priority tab is showing red and green color highlighted...

Aryan by Tera Contributor
  • 539 Views
  • 15 replies
  • 1 helpfuls

Email ...

Hi Team , What can be check here  For some reason, I keep receiving the same SNOW emails although I keep approving them (through email). Is there something I am doing it incorrectly on approvals?

pramn by Kilo Sage
  • 306 Views
  • 3 replies
  • 0 helpfuls

Catalog item variable

Hi ,Team, In request item table we have section like Request item variable I want to print that variable valuesAny one knows abt thing could pls help on this Advance thanks. 

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