Copying Assigned to from SCTask to RITM Asssigned To

[John H1]

How can I copy the Assigned To value in SCTask to Assigned To in RITM?

[Amitoj Wadhera · Accepted solution]

Hi @John H1 ,

Create a After Update Business rule on sc_task table:

var ritmGR = current.request_item.getRefRecord();
ritmGR.assigned_to = current.assigned_to;
ritmGR.update();

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Thanks,

Amitoj Wadhera

[Kieran Anson]

A business rule would do the job however a RITM can have multiple sctasks. Has that been considered?

[SAI VENKATESH]

Hi @John H1 

You can follow the below Link and it matches your requirement

https://www.servicenow.com/community/developer-forum/copy-assignment-group-from-sctask-to-ritm/m-p/1...

Thanks and Regards

Sai Venkatesh

[Unique45]

@John H1 ,

Create after update business on sc_task table and add following code:

(function executeRule(current, previous /*null when async*/) {

var ritm =  new GlideRecord('sc_req_item');
ritm.addQuery('sys_id',current.request_item);
ritm.query();
if(ritm.next()){
ritm.assigned_to = current.assigned_to;
ritm.update();
}

})(current, previous);

Please refer following screenshots: