copy the history/activities (state changes, assignment group, etc) from one record to another

Natahlie Nativi
Tera Contributor

I there a way we could copy the history/activities (state changes, assignment group, etc) from one record to another? As of now work notes and comments are the only updates that is working.

2 REPLIES 2

SumanthDosapati
Mega Sage
Mega Sage

@Natahlie Nativi 

The data is present in these three tables Audit [sys_audit], History Sets [sys_history_set], and History [sys_history_line] tables.

You need to pull data from these three tables.

However it is not recommended to query on these tables as those contains huge amount of data.

 

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

@Natahlie Nativi 

Did you get chance to look into above? If yes, Accept the solution and mark as helpful to close the thread and benefit other readers.

Regards,
Sumanth