Copying Assigned to from SCTask to RITM Asssigned To

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John H1
Tera Guru

‎06-04-2024 07:50 AM

How can I copy the Assigned To value in SCTask to Assigned To in RITM?

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Amitoj Wadhera
Kilo Sage

‎06-04-2024 07:59 AM

Hi @John H1 ,

 

Create a After Update Business rule on sc_task table:

var ritmGR = current.request_item.getRefRecord();
ritmGR.assigned_to = current.assigned_to;
ritmGR.update();

 

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Thanks,

Amitoj Wadhera

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Robbie
Kilo Patron
Kilo Patron

‎06-04-2024 08:10 AM - edited ‎06-04-2024 08:11 AM

Hi @John H1,

 

Quick clarification here, you want to copy the 'Assigned to' from the child SC Task to the parent Request Item (RITM)?

Whilst this record hierarchy is dependent, they are typically assigned differently dependent on the task action (and assumed different fulfiller group).

What happens if 2 or more tasks are created and are active and assigned to different people - what should the RITM reflect? What happens when the assignee on the SC Task is changed and updated?

 

I would recommend playing out and questioning these scenarios before implementing, however in order to answer your question, a quick and easy way to achieve your ask would be to implement an after update business rule which simply updates the parent RITM item on change of the SC Task Assignee.

 

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Thanks, Robbie

 

 

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