could not move standard change back to New state

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06-09-2020 02:52 PM
Hi Expert,
We have a requirement to add a approval activity to the standard change workflow, when the approval is rejected, set the change request back to New state. I have a set values activity to do that, however, it doesn't update the change request, it seems the state could not be updated to New since if the set value activity only update other fields, that change request updated as expected, if I add the state field to be updated to New, the activity is finished without error, bot nothing is updated in the change request.
Any suggestion will be appreciated very much!
Jerry
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06-11-2020 05:54 PM
From which state are you trying to move to NEW state and which release are you in?
Muhammad