Create a record in a table using flow designer which should take input from the request?

[Siva P]

Hi Experts,

I am trying to create a entry in table which should take inputs from request i submitted. I have used trigger as service catalog and created below flow. Here record is not inserting. Please help me.

[OlaN]

In this case you don't need to add anything, but might need to remove an action..

If your process requires you to create a Catalog task for the handling of this request, then it must be closed before the flow continues.

If your process does not require a Catalog task, remove that step, and try the Flow again.

[OlaN · Accepted solution]

Or there is also an option, to not have the Flow to wait for the task to be completed..

[Siva P]

Many thanks Olan. Finally its working.

Thank you so much.!!

[OlaN]

Glad I could help.

Do you mind setting one of my answers as correct?

[Aishwarya25]

Hi Siva,

In order to access catalog variables in flow designer, check below points:

1. Check if plugin is installed : Flow Designer support for Service Catalog

2. On the flow designer trigger, ensure table is selected as sc_request and not sc_req_item.

3. Now create an action with table as sc_req_item and select your RITM record.

4. Then click on select Action and select the available OOB Action "Get Catalog Variables". Now in submitted field, select your RITM record from above lookup action.

5. In next field, choose your catalog item so that it will list the variables used in that catalog item. Now select the variables from slushbucket (select and move it to the right).

Please mark correct/helpful if it was really helpful to you.

Regards,

Aishwarya